IT Systems Administrator - Level III (Hybrid)

This role serves as a senior technical resource responsible for supporting complex client environments while acting as the highest level of escalation within our managed services organization. This individual will be expected to take ownership of advanced technical issues, support infrastructure projects, mentor junior engineers, and help maintain operational excellence across client environments., Remote Management

• Utilize Remote Monitoring and Management (RMM) tools to proactively monitor and maintain client environments
• Identify and remediate issues before they impact end users when possible
• Maintain system health across managed infrastructure

Ticket Management

• Manage and resolve advanced service requests and incidents through the ticketing platform
• Maintain strong ticket hygiene, documentation, and customer communication
• Take ownership of escalated issues through final resolution

Advanced Escalation Support

• Serve as the highest-level technical escalation point for Level 1 and Level 2 support teams
• Provide technical guidance to junior engineers
• Troubleshoot complex infrastructure issues across multiple client environments

End-User Technical Support

• Support escalated desktop, laptop, mobile device, and software issues
• Support Windows, macOS, and Android environments when escalated

Server Administration

• Manage and troubleshoot Windows Server environments
• Administer Active Directory, DNS, DHCP, Group Policy, File Services, and Print Services
• Perform server maintenance, patching, upgrades, and optimization

Virtualization Management

• Build, manage, and maintain VMware and Hyper-V environments
• Troubleshoot virtualization performance and availability issues

Network Administration

• Troubleshoot and maintain firewalls, switches, wireless infrastructure, VPN connectivity, and network performance
• Perform firmware upgrades and infrastructure cleanup efforts

Microsoft 365 & Identity Management

• Administer Microsoft 365 environments including:
• Entra ID
• Exchange Online
• Teams
• SharePoint
• Intune
• Purview
• Security policies
• Manage user lifecycle administration and access controls

Azure Infrastructure

• Support Microsoft Azure resources including:
• Virtual Machines
• Storage
• Networking
• Infrastructure optimization

Security & Vulnerability Remediation

• Identify vulnerabilities across client environments
• Lead remediation efforts
• Support security hardening initiatives

Backup & Disaster Recovery

• Manage backup platforms
• Perform restoration efforts
• Support disaster recovery planning

Project Implementation

• Lead and support infrastructure projects including:
• Server migrations
• Firewall deployments
• Cloud migrations
• Infrastructure upgrades
• Environment modernization initiatives

Documentation & Process Improvement

• Create and maintain technical documentation
• Identify documentation gaps
• Improve long-term supportability of client environments

Mentorship & Team Development

• Mentor Level 1 and Level 2 engineers
• Support shadowing opportunities
• Help improve team troubleshooting capabilities

Do you have a valid Driver's License license?, Do you have experience in Windows support?, As an IT Systems Administrator, you will support and manage client infrastructure including desktops, laptops, servers, firewalls, switches, wireless infrastructure, Microsoft 365 environments, Azure resources, virtualization platforms, and security technologies.

This role is ideal for someone who thrives in a fast-paced MSP environment, communicates well with customers, and enjoys solving complex technical problems while helping develop junior team members.

Successful candidates are proactive problem solvers who take ownership of technical issues through final resolution, maintain strong documentation habits, and remain accountable to both customers and internal teams., * 7+ years supporting enterprise IT environments

• 7+ years of Windows Server administration experience
• 7+ years managing VMware and Hyper-V environments
• 5+ years supporting Microsoft 365 cloud platforms
• Strong experience with firewalls, switching, wireless technologies, and VPN infrastructure
• Experience supporting Microsoft Azure environments preferred
• Experience with backup and disaster recovery platforms
• Experience working in a Managed Services Provider (MSP) environment strongly preferred
• Security, Microsoft, networking, or virtualization certifications preferred but not required
• Project Management skills preferred but not required.

Additional Requirements

• Must be located near Phoenix, Arizona or Albuquerque, New Mexico
• Must have reliable transportation for very occasional onsite visits
• Must be able to lift and carry up to 50 lbs, * Do you have a valid US drivers license?
• Do you live in the surrounding areas of Phoenix, Arizona or Albuquerque, New Mexico?
• Do you have MSP or MSSP experience?
• Are you able to lift and move around 50lbs if necessary?

Experience:

• IT Systems Administrator or equivalent : 7 years (Required)

Work Location: Hybrid remote in Scottsdale, AZ 85251

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance