Epic Cadence Application Coordinator(Contract)

This role will focus on evaluating current scheduling operations, identifying workflow inefficiencies, recommending system improvements, and supporting the redesign and implementation of optimized Epic Cadence scheduling processes. The ideal candidate combines strong Epic application expertise with business analysis, workflow optimization, stakeholder engagement, training, and implementation experience.

The position requires collaboration with operational leaders, IT teams, compliance stakeholders, and end users to improve scheduling efficiency, user adoption, and overall system performance.

What You'll Do

Discovery & Workflow Assessment

• Conduct a comprehensive review of current scheduling workflows, standard operating procedures, and Epic Cadence configurations.
• Perform stakeholder interviews with operational, technical, training, and compliance teams.
• Document current-state ("as-is") workflows, process handoffs, pain points, and data flows.
• Evaluate technical and operational constraints impacting scheduling performance.
• Develop gap analyses and prioritized recommendations for improvement.

Requirements Gathering & Solution Design

• Facilitate workshops to capture business and technical requirements.
• Define success criteria, acceptance requirements, and key performance measures.
• Develop multiple solution options, including quick-win opportunities and longer-term strategic improvements.
• Present recommendations, implementation approaches, timelines, and risk considerations.

Workflow Redesign & System Configuration

• Design future-state ("to-be") scheduling workflows and process maps.
• Configure Epic Cadence functionality to support redesigned workflows.
• Update system settings, roles, permissions, and scheduling configurations as needed.
• Create and execute testing plans, including configuration validation and unit testing.
• Coordinate User Acceptance Testing (UAT) activities and incorporate stakeholder feedback.

Training & Adoption Support

• Partner with training and instructional design teams to support role-based training development.
• Assist in creating job aids, quick-reference guides, knowledge base articles, and training materials.
• Support instructor-led training sessions and train-the-trainer activities.
• Develop post-go-live support plans and adoption strategies.

Go-Live & Stabilization

• Support implementation planning, including cutover activities, communications, risk mitigation, and rollback planning.
• Provide onsite go-live support.
• Monitor adoption metrics, workflow effectiveness, and issue resolution.
• Document lessons learned and recommendations for ongoing optimization., * Travel between designated facilities as needed.
• Participate in onsite workflow assessments and stakeholder meetings.
• Provide onsite implementation and go-live support.
• Pass required background screening and facility clearance requirements.

Anticipated onsite commitments include:

• Approximately 2-3 weeks during the initial discovery and assessment phase.
• Approximately 1-2 weeks during go-live and stabilization activities.

Do you have experience in Workflow management (operations management method)?, Epic Experience

• Active Epic Cadence Certification (required).
• Epic Referrals certification or experience preferred.
• Experience supporting Epic scheduling workflows within healthcare environments.

Functional & Technical Skills

• Strong experience performing workflow analysis, system assessments, and business process improvement initiatives.
• Experience gathering requirements and translating business needs into Epic configurations.
• Hands-on experience with Epic build, testing, implementation, and optimization activities.
• Experience creating test plans, executing testing, and facilitating User Acceptance Testing.
• Ability to investigate, analyze, and resolve workflow and system issues.
• Experience developing Epic reports, dashboards, or working with reporting teams to support operational decision-making.
• Strong documentation and process improvement skills.

Preferred Experience

• Experience supporting healthcare operations in highly regulated environments.
• Experience with scheduling optimization initiatives.
• Experience working across multiple facilities or complex operational settings.
• Familiarity with change management, user adoption, and training initiatives.
• Experience supporting large-scale Epic workflow redesign and implementation projects., * Have you led or participated in an Epic scheduling workflow assessment, optimization, or redesign project from discovery through implementation?
• This role requires periodic onsite work at secure healthcare facilities and the ability to pass background screening requirements. Are you able to meet these requirements?
• Do you currently hold an active Epic Cadence certification?

Experience:

• Epic Cadence scheduling workflows: 5 years (Required)

Work Location: Hybrid remote in San Jose, CA 95139

$85 - $100 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Flexible schedule, * 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Vision insurance

Novacoast Staffing Services is partnering with a large public-sector healthcare organization seeking an experienced Epic Cadence Application Coordinator to lead a comprehensive assessment and optimization of scheduling workflows and system functionality within a highly regulated healthcare environment.