IT Support Technican

Insight Global
Carlsbad, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Carlsbad, United States of America

Tech stack

Microsoft Windows
Business Software
Computer Networks
Network Troubleshooting
Microsoft Office
Network Connections
SharePoint
TCP/IP
Wide Area Networks
Wireless Access Point
Wireless Networks
Tablet Computers
Microsoft InTune
ServiceNow

Job description

A global electronic and semi-conductor manufacturing company is seeking a highly skilled IT Support Technician to join their team! This individual will provide end-user, deskside support for 90 users onsite at a facility in Carlsbad, CA including support for business computers, high-end computing workstations, servers, telecommunications (data network, wireless, voice and mobile devices), tablets, and applications (Windows, Sharepoint, Teams, etc). This is an immediate, long-term, ongoing contract role that requires 5 days a week onsite.

Key Responsibilities

  • Provide end-user support for desktops, laptops, mobile devices, and peripherals.

  • offering immediate assistance to users.

  • Troubleshoot and resolve issues related to Windows OS, Office 365, SharePoint, Teams, and other business applications.

  • Support network connectivity, including wired/wireless access, IP phones, and basic switch troubleshooting.

  • Manage incidents and service requests through ServiceNow.

  • Assist with onboarding/offboarding tasks including device setup and account provisioning.

  • Maintain and support printers, scanners, and label printers.

  • Document resolutions and contribute to knowledge base articles.

Requirements

  • Windows 10/11 support and troubleshooting

  • Office 365, SharePoint, Teams

  • Printer and peripheral support

  • Mobile device support (iOS/Android)

  • Service desk experience (preferably ServiceNow)

Network & Systems:

  • Basic understanding of TCP/IP, LAN/WAN

  • Wired/wireless network troubleshooting

  • IP phone and switch cabling support, 3-5 years of experience with end-user/IT/ Desktop support in a corporate environment

  • Strong experience troubleshooting Windows 10/11, Office 365, Sharepoint, and Teams

  • Mobile device and tablet support experience

  • Experience supporting InTune

  • Ticketing experience (preferably ServiceNow)

  • Network troubleshooting and support experinece

  • Ability to quickly adapt and learn applications in use in the environment.

  • Ability to perform high-level troubleshooting and problem solving.

  • Ability to effectively document resolutions. + previous CUI work - ITAR data

  • cyber awareness

  • securityA+ or Network+ certs

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