System Administrator Level 2

We're IT Solutions of South Florida, and we're looking for a Level 2 System Administrator who's eager to build hands-on experience with networking, cloud, and security technologies. You'll work closely with senior engineers, assist on client projects, and provide day-to-day support that makes a real impact. Compensation:

$60,000 - $70,000 yearly, What You'll Do

• Provide remote and on-site support: install, configure, maintain, and troubleshoot hardware and software, including operating systems, office applications, and networking devices (desktops, servers, etc.).
• Monitor system performance, security, and troubleshoot system errors.
• Provide technical support for end users - leveraging AI-assisted tools to diagnose issues faster and deliver better outcomes.
• Implement policies, procedures, and best practices to maintain the security and reliability of systems.
• Work with vendors and partners to resolve issues.
• Assist with deploying and maintaining switches, routers, and firewalls.
• Support cloud environments (Microsoft 365, Azure, AWS) with setup and troubleshooting.
• Documentation: Create top-tier diagrams and documentation.
• Collaborate with senior engineers on larger projects like migrations, upgrades, and AI-adjacent rollouts (Copilot, Claude deployments, automation workflows, etc.).
• Continue learning and growing your technical skills through training, mentorship, and staying current on emerging technologies.

Do you have experience in Server hardware support?, Do you have a Bachelor's degree?, Love building reliable networks and solving IT puzzles that keep businesses running smoothly? Excited to grow your skills in a supportive environment while helping clients stay connected and secure?, Who You Are

• 3+ years of relevant IT/networking experience (MSP experience is a plus).
• Strong troubleshooting skills and a customer-first mindset.
• Comfortable working independently but eager to collaborate with a team.
• Local to Palm Beach County (this role is in-person).
• Curious, adaptable, and calm under pressure - especially as AI tools change how we work day to day.

Certifications & Skills We Love

Required:

• Understanding of hardware and software (desktops and servers).
• Knowledge of switches, routers, and firewalls.
• Familiarity with Microsoft 365 administration, including AI-driven features (Copilot, Purview, Defender).
• Familiarity with the Microsoft collaboration stack (Teams, OneDrive, SharePoint).
• Strong troubleshooting chops and customer-first mindset.
• Ability to troubleshoot client issues in a calm and professional manner.
• Ability to explain complex things in plain language, not technical jargon.

Preferred:

• CompTIA Network+ or equivalent networking certification.
• Experience with firewall platforms (WatchGuard, Sophos).
• Exposure to VMware / Hyper-V.
• Experience in cloud platforms like Azure or Nerdio.

You'll get bonus points for any of the following:

• You're familiar with N-Able, ConnectWise, Halo, Nerdio, or Datto.
• You've earned networking or Microsoft server-related certification(s).
• You have previous MSP or consulting experience.
• You have experience supporting or rolling out AI productivity tools.
• You have a degree from a four-year university.

Pulled from the full job description

• Mileage reimbursement
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays