IT Specialist 2

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The IT Specialist is responsible for maintaining day-to-day IT operations and deploying special IT projects in order to meet the needs of the growing organization and its users., * Operations: Maintain, monitor, and troubleshoot day-to-day IT operations issues.

• User Support: Provide assistance & support to end users for tier 2 systems/infrastructure issues.
• Projects: Research, evaluate, and deploy IT systems solutions, infrastructure projects, and systems updates/upgrades.

SPECIAL PROJECTS:

• Assist with the relocation of a primary data closet during building renovations.
• Assist with developing a new M365 DLP policy for OneDrive, Sharepoint, and Copilot
• Assist with active directory KERBEROS hardening
• Research & deploy new switch hardware to replace an older switch stacks
• Assist with transition to a new VoIP phone system
• Set-up & deploy centralized password manager for all YMCA staff
• Research & deploy a centralized IT systems monitor
• Research & deployment of a new IT ticketing system
• Research & deployment of a new on-premise network inventory tool
• Set-up RDP file signing
• Automate SSL certificate renewals

TECHNOLOGIES:

• Window Server 2019 and later
• Active Directory, Group Policy, Certificate Authority
• Microsoft 365 / Entra
• Microsoft Teams, OneDrive, Sharepoint, Copilot
• Dell & Netgear managed switches
• Sonicwall & Fortigate firewalls
• TinyMDM & Mosyle MDM platforms
• Unifi WAPs

Do you have a valid Driver's License license?, Do you have experience in iOS?, * Degree in IT or related field or relevant certifications and/or experience required.

• 3-5 years of experience in similar or related IT roles.
• Technical proficiency with:
• On-premise network infrastructure (firewalls, switches, wireless access points, subnets, VLANs, DHCP)
• Windows domain server environments (including Active Directory, Group Policy, and Windows clients)
• Android/iOS mobile device management systems
• SaaS & cloud platforms (particularly Microsoft cloud products)
• Problem-solving skills, such as interpreting, troubleshooting, and research technical problems and error messages
• Ability to multi-task and prioritize service calls, issues, and projects
• Must be organized, reliable, diligent, and willing to learn.
• Must be able to research, evaluate, and compare IT tools, products, and solutions.
• Must be able to utilize online resources & discussion platforms for troubleshooting and research.
• Must be able to work independently on assigned tasks and service calls.
• Must be able to clearly communicate with both IT staff and end-users.
• Must have a driver's license, personal vehicle, and clean driving record for traveling between facilities (vehicle mileage will be compensated).

Pulled from the full job description

• 403(b)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(a), The SRYMCA offers competitive benefits to all full-time staff including:
• Medical, Dental and Vision Coverage.
• Life Insurance (Paid 100% by the SRYMCA).
• Short and Long-Term Disability Insurance (Paid 100% by the SRYMCA).
• FREE association-wide family membership.
• 401(a) and 403(b) retirement accounts.
• All eligible employees receive the SRYMCA's retirement contribution of 12% of their biweekly gross earnings.
• Discounts on childcare services, including summer camp.
• 20% discount on program classes for the employee and dependents (subject to availability during regular registration periods).
• 40% discount on childcare services and Day Camps (limited number of discounted slots may be available, depending on enrollments)., * Competitive Pay: We believe in recognizing talent and dedication. Our compensation packages are designed to be competitive within the industry, rewarding your skills and experience.
• Community Impact: The chance to make a meaningful difference in the lives of individuals and families in your community.
• Free YMCA Membership: Enjoy unlimited access to all SRY facilities, encouraging you to lead a healthy and active life.
• Health and Wellness Programs: Participate in fitness classes, workshops, and wellness initiatives.
• Collaborative Environment: Work alongside a passionate team committed to promoting health & wellness both physically and spiritually.