Werkstudent - GenAI User Research & Support

• Analytics & Visualization: Python (pandas, matplotlib, seaborn, plotly); PowerBI or Grafana for dashboard creation
• Machine Learning: Scikit-learn, NLTK/spaCy for sentiment analysis; basic ML analysis techniques
• Data Sources: Application usage data, customer feedback, survey responses, support tickets
• Research Methods: Interview facilitation, survey design, qualitative data analysis
• Customer Support: Ticketing system management, documentation tools
• Cloud Platforms: AWS/Azure for data processing and dashboard hosting, * User Research & Analysis: Design and conduct user interviews, create and analyze surveys, synthesize qualitative feedback into actionable insights
• Dashboard Development: Build comprehensive usage dashboards for our AI applications, tracking key metrics like user engagement, feature adoption, and satisfaction scores
• Advanced Analytics: Perform sentiment analysis on user feedback, conduct ML-based analyses to identify usage patterns and improvement opportunities
• Customer Support Excellence: Provide first-level support through our ticketing system, ensuring responsive and helpful customer service (1h daily, Mon-Thu)
• Data-Driven Insights: Transform raw usage data into strategic recommendations for product development and user experience optimization
• Cross-functional Collaboration: Work closely with developers, product managers, and stakeholders to implement research findings
• Documentation & Reporting: Create clear, actionable reports that communicate findings to both technical and non-technical audiences

• Currently enrolled in a relevant degree program (Computer Science, Data Science, Psychology, Business Analytics, or related field)
• Strong Python Skills: Good Python programming abilities with experience in data manipulation and visualization libraries (pandas, matplotlib, seaborn); willingness to quickly learn additional tools like PowerBI or Grafana
• Analytical Interest: Curiosity about both numbers/data analysis and understanding people through interviews and surveys
• Strong German Communication: Native-level German or C1+ for effective customer interactions; good English for international team collaboration
• Eagerness to Learn: Genuine interest in AI technologies and how people actually use them in their daily work
• Service Orientation: Positive attitude toward customer support activities; sees customer interaction as valuable learning opportunity
• Problem-Solving Mindset: Enjoys figuring things out and asking good questions when stuck
• Reliability: Can commit to consistent daily customer service hours (1h Mon-Thu) alongside flexible project work
• Team Player: Comfortable collaborating with developers and product managers, open to feedback and mentoring, * Research Expertise: User research methodologies, data storytelling, behavioral analysis
• Business Acumen: Understanding AI adoption patterns in traditional industries
• Communication: Client-facing experience, cross-functional collaboration
• Product Thinking: Contributing to product strategy based on user insights

Wer wir sind

Qualität genießt bei Hörmann eine lange Tradition. Die Hörmann Gruppe ist Europas führender Anbieter für Tore, Türen, Zargen und Antriebe. Mehr als 20 Millionen Tore wurden seit der Gründung im Jahr 1935 produziert und weltweit ausgeliefert. In 40 spezialisierten Werken in Europa, Nordamerika und Asien entwickeln und produzieren wir hochwertige Tore, Türen, Zargen, Antriebe, Zufahrtskontroll- und Stauraumsysteme für den Einsatz in privaten und gewerblich genutzten Immobilien.

Unsere Familie. Unser Team.

Das Wachstum und die Leistungsstärke unseres erfolgreichen Familienunternehmens verdanken wir der hochqualifizierten Kompetenz von über 6.000 Kolleg:innen in mehr als 40 Ländern. Sie alle sind Teil einer mittlerweile in der dritten und vierten Familiengeneration gelebten Unternehmensvision, die seit jeher auf bedachtes Wachstum mit sozialer und ökologischer Verantwortung setzt.