Data Analyst Job

Our client is seeking a skilled and motivated Data Analyst to join their diverse and inclusive team. This role is critical in transforming data into actionable insights that drive strategic decisions. You will work closely with cross-functional teams to analyse customer behaviour, optimise business processes, and support executive leadership with intuitive dashboards. The client values a collaborative environment that promotes equality, embraces diverse perspectives, and encourages continuous learning. Responsibilities - Analyze complex datasets to generate meaningful insights related to customer analytics, including segmentation, cohort analysis, churn modeling, and funnel analysis. - Design and implement A/B tests and other experimentation frameworks to validate hypotheses and measure impact. - Develop advanced SQL queries and utilize Python (pandas, numpy) and R when necessary to manipulate and analyze data. - Build and maintain executive-level dashboards and visualizations using Power BI or Tableau to communicate findings effectively. - Collaborate with data engineering teams on Azure-based platforms and contribute to data warehousing initiatives. - Translate data insights into compelling stories tailored for various stakeholders to support business decision-making. - Monitor and analyze customer satisfaction metrics such as NPS and CSAT to inform retention strategies. - Promote inclusive data practices by ensuring analytical models are fair and unbiased. Qualifications - Proven experience in data analytics, preferably with a focus on customer analytics. - Strong proficiency in SQL and advanced Excel skills. - Expertise in Python (pandas, numpy) and familiarity with R. - Experience in data visualisation tools such as Power BI or Tableau. - Knowledge of customer analyti...