Cloud SysOPs Administrator

Serco is seeking a Cloud SysOPs Administrator! The Army PPB BOS program is seeking a Cloud SysOps Administrator to deliver cloud-based infrastructure operations and support for PPB BOS applications, ensuring reliable system performance, security, and availability while enabling end users to seamlessly access and utilize cPROBE applications and analytical tools.

Serco supports the US Army as a prime for their PPB BOS contract maintaining their financial management application. Our team upgrades, maintains and manages the software that runs the Army's cloud based financial systems to allow them to perform their missions successfully.

As a Cloud System Administrator, you'll have the opportunity to work with the AWS GovCloud and Commercial Cloud environments.

Your responsibilities will include:

• Applying knowledge of AWS operations, including services like EC2, S3, VPC, ELB, Auto Scaling Groups, Route 53, IAM, CloudTrail, CloudWatch, CloudFormation, Lambda, SNS, and RDS.
• Developing automation scripts to streamline system management.
• Installing, configuring, and maintaining servers.
• Deploy, manage, and maintain containerized applications using Amazon ECS, including task definitions, services, and load-balanced deployments.
• Conducting software installations for both custom developed and COTs applications.
• Managing server and software configurations, ensuring adherence to established procedures, and documenting system changes.
• Monitoring system health and designing solutions to improve performance metrics.
• Offering technical guidance to the customer and operations team on AWS environment intricacies.
• Troubleshooting performance issues through root-cause analysis and addressing system challenges.
• Additional duties may include creating user and service accounts, maintaining system documentation, optimizing system performance, and allocating storage space.

• An active DoD Secret security clearance
• Bachelors degree
• 5 years of experience in system administration, cloud operations, or related IT infrastructure roles.
• An active Security+ certification or equivalent certification for DoD 8570 compliance
• Proficiency in Linux System Administration, including management, configuration, and patching.
• Experience working with Docker containers, including building, tagging, and publishing container images.
• Familiarity with Security Technical Implementation Guide (STIG) implementations.
• Experience with AWS cloud infrastructure and native automation toolsets (CloudFormation, Lambda)
• Expertise in writing automated Linux scripts using languages like Bash, PERL, Python, and/or Java.
• Familiarity with COTS package upgrades and software deployments.
• Experience with AWS monitoring and logging tools (CloudWatch, CloudTrail)
• Experience producing technical documentation and supporting operational customers
• The ability to travel up to 10% of the time.

Additional desired skills and experience:

• Familiarity with CI/CD pipelines that build and deploy container images to ECS.
• Knowledge of PKI Certificate based authentication / Single Sign-On
• Knowledge of Apache HTTP Server, Apache Tomcat, DNS and databases (Oracle, SQL Server, RedShift, others)
• Experience configuring and managing web forward proxies
• Knowledge of networking and communications
• Experience with configuration management tools such as Jenkins, AWS Code Commit/Build/Deploy, Ansible, Chef or Puppet

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.