IT Support Engineer
Role details
Job location
Tech stack
Job description
This role will be the first line support for all on-site IT related issues. The postholder will provide hardware and software support services, including the installation, repair, upgrade and troubleshooting to end users. Working alongside the remote-based IT team, this position is extremely varied and will require a high level of customer service to support the end users., * Promote a positive, participative, and proactive EHS culture throughout the site
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Provide support to end users for computer, application, system, device, access, telephone, and hardware issues
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Identify, research, and resolve technical problems
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Responds to phone, email, and on-line requests for assistance
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Prioritise, document, track, and monitor requests in applicable systems and tools
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Escalate complex problems as appropriate
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Test and install computer systems and software
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May train, coach, or assist other employees
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Keeps clients informed of problems, issues, and resolutions
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May provide front line support for local site needs
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Responsible for the maintenance and efficiency of the site telephony system
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Responsible for the maintenance of the site CCTV system
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Any other reasonable request as determined by the business
Advantageous
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Manufacturing Experience
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Virtualization Experience
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ERP Systems
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CompTIA A+, ITIL Foundation, and/or Microsoft 365 certification(s)
The Role
The role will primarily focus on:
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Supporting end users.
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Upgrading site assets.
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Dealing with Day-to-Day issues
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Assisting with site-based projects.
Requirements
It is essential that you are a self-starter and can work as part of a team and able to use their own initiative.
Experience
Essential
Good overall knowledge of Microsoft networking & infrastructure
IT Support 2 years+
Server 2012-22 Admin (AD, DNS, DHCP Etc) 2 years+
Good General Hands-on Knowledge
Good Hardware Knowledge