Desktop Support Specialist

Motion Recruitment
Spokane, United States of America
yesterday

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Spokane, United States of America

Tech stack

Wireless LAN
iOS
Dynamic Host Configuration Protocol
DNS
Virtual Private Networks (VPN)
Knowledge Management
Local Area Networks
Microsoft Office
Windows Server
Routing
TCP/IP
Virtual Local Area Networks
Windows Desktop
Computer Network Technologies
Tablet Computers
Computer Equipment

Requirements

  • 5+ years of hands-on experience supporting enterprise IT environments
  • Demonstrated experience with:

o Windows desktop configuration, deployment, and troubleshooting

o PC hardware installation, configuration, and repair

o Desktop and peripheral troubleshooting

o Mobile devices (iOS, Android smartphones and tablets)

o Microsoft Office applications

o Audio/visual support for enterprise conferencing systems

  • Strong organizational skills with the ability to manage multiple priorities, maintain accurate ticket notes/documentation, and follow standardized processes.
  • Demonstrated team collaboration and customer service skills; able to communicate clearly with end users and cross-functional partners (Leaders, HR, Operations, Shared Services, vendors).
  • Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management practices.
  • Ability to travel locally within the assigned region as needed
  • Experience supporting distribution center or warehouse environments., * Industry certifications such as CompTIA A+ or Microsoft certifications
  • Foundational networking knowledge (WLAN, LAN, TCP/IP, VLANs, routing)
  • Network and endpoint troubleshooting experience
  • Active Directory user and basic OU administration
  • Windows server environments (modern and legacy)
  • Core networking services (DHCP, DNS, TCP/IP)
  • Experience with enterprise endpoint, security, VPN, or VDI tools

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