Head of IT Service Management - £610 pd, hybrid Milton Keynes/SC

Head of IT Service Management (Servicenow/ITIL 4)

Hybrid-3 days onsite for 6 months initially based within commuting distance of Milton Keynes, Northampton, Luton, East Midlands to work for our government client.

Rate £610 p/d Inside IR35 UMBRELLA

Must be eligible for SC clearance as working in a live secure government client

This role reports directly to Head of Live Services Technology Operations

Lead and motivate a team of IT Service Management experts to develop positive relationships and ensure successful service delivery

Accountable for the execution of Continual Service

Improvement, both within the Service Management function and in the delivery of services

Responsible for the performance of direct reports, ensuring all policies and processes are followed

Recruit, direct, coach, develop and performance manage a team of Service Management resources to drive high performance

Set the vision and strategy for service management, ensuring processes are owned and evolve to meet the organisational strategy

Ensure practices and services are standardised, but adaptable to the needs of different services and customers where appropriate and provide value for money to the customer

Ensure service management considerations are built into new bids/proposals and CR's

Government Digital and Data Profession Capability Framework skills:

Asset Configuration Management

Business Analysis (IT Operations)

Continual Service Improvement

IT Service Reporting

Ownership Initiative

Service Management Framework Knowledge

Essential:

Extensive experience of working within large complex service delivery environments, with significant management experience

Experience of leading a team of Senior Service Delivery Managers

Hands-on experience of service management tooling, such as ServiceNow

Extensive knowledge of formulating SLAs/OLAs

Extensive experience of delivering services to defined standards (at a minimum, ISO9001 ISO20000:1)

ITIL4 Managing Professional, or ITIL V3 Expert with ITIL 4 Foundation

Hands-on experience of commercial and financial management practices within highly-regulated sectors, such as (but not exclusive to) the Public Sector

Experience of driving organisational change management programmes from inception to results

Desirable:

ITIL 4 Strategic Leader and/or Master

Experience of working within a variety of Project Programme Management methodologies

Experience of working for clients overseas/knowledge of operations overseas

Qualifications in Lean Thinking', such as Six

Extensive experience of working within large complex service delivery environments, with significant management experience

Experience of leading a team of Senior Service Delivery Managers

Hands-on experience of service management tooling, such as ServiceNow

Extensive knowledge of formulating SLAs/OLAs

Extensive experience of delivering services to defined standards (at a minimum, ISO9001 ISO20000:1)

ITIL4 Managing Professional, or ITIL V3 Expert with ITIL 4 Foundation

Hands-on experience of commercial and financial management practices within highly-regulated sectors, such as (but not exclusive to) the Public Sector

Experience of driving organisational change management programmes from inception to results

Desirable:

ITIL 4 Strategic Leader and/or Master

Experience of working within a variety of Project Programme Management methodologies

Experience of working for clients overseas/knowledge of operations overseas

Qualifications in Lean Thinking', such as Six