Remote IT Service Desk Analyst - 1st Line Helpdesk Support

As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met.

• Experience in a busy telephone based customer services environment
• 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role
• Professional and polite telephone manner
• Proven customer service experience, ideally gained in a busy environment
• Experience of MS Office & Lotus Notes
• Demonstrable analytical and problem-solving skills
• ServiceNow - desirable
• Desirable: Some Datacentre/Cloud deployment experience

TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working., We are TXP. We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of combining technology and people. By providing consulting expertise, development services and resourcing, we work closely with organisations to solve their most complex business problems. Our work transforms organisations - and we take that responsibility seriously. We focus on success, pursue excellence and take ownership of everything we do. Achieving that level of performance requires an inclusive and supportive working environment. We believe in the power of technology and people, and we help everyone here to succeed. At TXP, you can multiply your potential. If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.