Remote 3rd Line IT Support Engineer

Red Rhino Solutions
Guildford, United Kingdom
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 42K

Job location

Remote
Guildford, United Kingdom

Tech stack

Microsoft Active Directory
Amazon Web Services (AWS)
Azure
Cloud Computing
VMware

Job description

We are looking for an experienced 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider., This is a key role for the 3rd Line IT Support Engineer within the UK Technical function covering Cloud & Server infrastructure and systems.

Project Delivery Working alongside the delivery team you'll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud / server solutions (physical and virtual / cloud) designs based upon client requirements. Active Directory designs and migration. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts.

Service Desk Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements.

  • Be an escalation point for service desk tickets for 3rd line escalations.

  • Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation Ownership an input to solution designs at all levels (High Level, Low Level and Technical)

  • Creation of test plans to ensure required quality of implementations

  • Creation of deployment plans to meet customer requirements and provide relevant levels of risk management

  • Implementation of agreed and approved solutions to agreed quality standard within specified timelines

  • Creation and maintenance of all required Documentation and knowledge base articles

  • Providing senior technical input, to internal and customer meeting

Requirements

  • You will be motivated, customer centric and a strong communicator at all levels.
  • It is important that you are qualified in server or a cloud-based qualification.
  • Desirable to have MCSP or equivalent experience but not essential
  • A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential.

Apply for this position