L1 Desktop Support

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Provide first-level support for desktops, laptops, and end-user devices
• Support Windows OS, macOS (basic), and Microsoft Office 365
• Troubleshoot common hardware, software, and connectivity issues
• Log and manage tickets in ServiceNow ensuring SLA adherence
• Perform IMAC activities (Install, Move, Add, Change)
• Support printers, peripherals, and mobile devices
• Support onboarding and offboarding process
• Provide basic network troubleshooting (LAN/Wi-Fi)
• Assist with asset management and inventory tracking
• Escalate unresolved issues to L2 teams
• Maintain documentation and follow SOPs
• Windows 10/11, macOS (basic)
• Microsoft 365 (Outlook, Teams, OneDrive)
• MDM Support (Mobile Support)
• Intune
• ServiceNow ITSM
• Basic networking (TCP/IP, Wi-Fi)
• Desktop hardware and peripherals
• Mobile device support

• 1-3 years of experience in desktop support
• Basic knowledge of OS, Office 365, and hardware troubleshooting
• Familiarity with ITSM tools (ServiceNow preferred)
• Good communication and customer service skills
• Exposure to enterprise IT environments
• Windows and Mac OS knowledge
• Certifications like A+, ITIL Foundation

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.^TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.