Principal, ITSM & End-User Computing
Role details
Job location
Tech stack
Job description
Accuris is seeking a Principal, IT Service Management & End-User Computing to lead our IT Service Management function and end-user computing environment. This role is responsible for service delivery, managed services partner oversight, and administration of our Microsoft 365, Entra ID, Intune, and Jamf platforms. The ideal candidate is a hands-on technology leader who can drive operational excellence, improve user experience, and scale IT services across a global organization. This individual will serve as a trusted partner to IT leadership, own critical operational processes, and help shape the future of our end-user technology strategy., * Lead IT Service Management operations, including incident, request, change, problem, asset, and service delivery management.
- Manage and develop the ITSM and Service Desk team.
- Own and optimize ServiceNow, Jira, and Amazon Connect platforms.
- Serve as the primary operational owner of our managed services partner relationship, driving accountability, service quality, and performance against SLAs.
- Own the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, Purview, and Copilot.
- Lead identity and endpoint management through Microsoft Entra ID, Intune, and Jamf.
- Drive automation, self-service capabilities, and AI-assisted service delivery initiatives.
- Partner with Security, Enterprise Applications, Data & Analytics, and business stakeholders to deliver reliable, scalable technology services.
- Oversee software licensing, vendor management, telephony operations, and end-user computing support across global locations.
- Identify opportunities to improve operational efficiency, reduce costs, and enhance the employee technology experience.
Requirements
- 5+ years of progressive IT operations experience, including leadership responsibilities.
- Experience leading IT Service Management and End-User Computing functions.
- Experience managing enterprise managed services providers and vendor relationships.
- Strong hands-on expertise with:
- Microsoft 365
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Jamf Pro
- ServiceNow
- Atlassian Jira
- Amazon Connect
- Experience with automation technologies such as PowerShell, Power Automate, ServiceNow Flow Designer, or similar tools.
- Understanding of networking fundamentals including DNS, DHCP, VPN, wireless networking, and endpoint management.
- Strong communication, stakeholder management, vendor management, and problem-solving skills.
Preferred Qualifications
- Experience with Identity Governance, endpoint security, and AI-enabled IT operations.
- Experience supporting global and hybrid work environments.
- ITIL, Microsoft, Jamf, CompTIA, or related industry certifications.
Benefits & conditions
Lead IT Service Management and End-User Computing operations, manage ITSM/Service Desk team and managed services partners, own Microsoft 365, Entra ID, Intune, Jamf, ServiceNow, Jira, and Amazon Connect platforms, drive automation and AI-assisted service delivery, oversee vendor/licensing/telephony, and improve operational efficiency and employee technology experience., Accuris anticipates the base salary range for this position to be $130,000 - $150,000 annually. Final compensation will be determined based on geographic location, experience, skills, and qualifications. In addition to base salary, this position is eligible to participate in an annual incentive plan. Accuris also offers a comprehensive benefits package. For additional information regarding benefits, please contact the recruiter assigned to this role. About Accuris We provide the world's engineers mission-critical intelligence, safeguarding the technology of today and enabling the breakthroughs of tomorrow. Accuris transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows, enabling engineers to work smarter, stay compliant, and innovate faster. Behind every world-changing innovation, there's Accuris-the most trusted intelligence platform for engineers.