Systems Engineer

Performs daily monitoring of infrastructure including network, physical and virtual servers and appliances

Perform day-to-day support of End points and infrastructure components, including maintaining core devices, file storage, print services, and backup systems

Triages and resolves Tier 3 requests and develops an understanding of Tier escalation process. Answers, evaluates, and prioritizes incoming requests for assistance

Configures, maintains, tests, and documents Systems Administration specific applications and knowledge base as well as documents and monitors incident and work requests per departmental procedures

Fulfills routine communication requirements, including system documentation, status reporting and creating/updating procedural documentation. Utilizes ticketing system to document and manage change requests, client requests and issues

Follows and adheres to simple and complex instructions, including SOP's

Reviews and evaluates new technology and makes recommendations for use within IT, Corporate and the company as a whole

Willing and able to travel (5-20%)

Flexibility to work evenings, weekends and/or holidays, as needed

Other duties as assigned

5+ years of System engineering experience in a large corporate IT operations environment including on prem and cloud systems

Heavy Windows technology stack to include : Windows Server, Active Directory, IIS, Group Policy (GPO), NTFS/DFS, along with enterprise tools such as SCCM, PRTG, PowerShell, Wireshark, PuTTY, and Dell OpenManage

Experience with Microsoft Azure services, including Azure Virtual Machines, Azure Active Directory (Entra ID), Azure Networking (VNets, NSGs, VPN/ExpressRoute), Azure Storage, or Azure CLI/PowerShell

Hands-on experience with virtualization technologies, including VMware ESXi SAN infrastructure, and Veeam Backup & Replication

Experience with enterprise applications including Citrix, SharePoint, Paycom, Barracuda suite, and Freshservice

Strong understanding of SCCM/MECM for operating system image deployment, patch management, vulnerability remediation, and compliance reporting

Solid network fundamentals, including TCP/IP, DNS, VPN, wireless, and switching

Strong scripting and automation skills using PowerShell

Experience supporting current Windows operating systems and Microsoft 365/Office suite

Excellent communication skills both written and verbal

Strong Customer facing - both customer service and presentation ability

Strong problem solving skills

Strong Documentation skills

Related certifications are a plus : Network+, CompTIA Security+, VMware VCA, Cisco CCNA, Microsoft MCSA (or equivalent), and Microsoft Azure certifications such as AZ-104 (Azure Administrator Associate), or AZ-900 (Azure Fundamentals)

Bachelor's Degree is preferred

Must be able to lift and/or move up to 30 lbs of equipment. May be required to stand, walk, stoop, kneel, crouch or crawl

Bonus points for :

Exposure to Azure Site Recovery and Azure Backup

Familiarity with SharePoint Online and hybrid integrations

automation skills with additional experience in Python or Azure automation (Runbooks, Logic Apps)

Experience with Cisco Meraki and Azure networking concepts

Experience supporting or integrating with EHR/EMR systems