PEGA Customer Service (CS) Developer
Role details
Job location
Tech stack
Job description
We are seeking a highly experienced Senior PEGA Customer Service (CS) Developer with strong expertise as a Lead System Architect (LSA) to design, develop, and deliver enterprise-scale PEGA Customer Service solutions. The ideal candidate will possess deep technical expertise in PEGA PRPC, Customer Service Framework, and enterprise application architecture while leading development teams and collaborating with business stakeholders to deliver scalable and high-quality solutions., * Lead the architecture, design, and development of enterprise applications using PEGA PRPC and Customer Service Framework (CSF).
- Design scalable and reusable PEGA solutions adhering to PEGA guardrails and best practices.
- Collaborate with business analysts, product owners, architects, and stakeholders to translate business requirements into technical solutions.
- Develop and configure Case Management, Flows, Data Pages, Decision Rules, UI components, and Integrations.
- Lead technical design sessions, code reviews, and provide mentorship to development teams.
- Implement integrations using REST, SOAP, MQ, JMS, and external systems.
- Design and implement asynchronous processing using Queue Processors, Job Schedulers, and Agents.
- Conduct performance tuning and optimization using PAL, DB Trace, Tracer, and Performance Analyzer tools.
- Ensure compliance with enterprise architecture, security, and development standards.
- Support deployment activities, production releases, and post-production support.
- Participate in Agile ceremonies including sprint planning, reviews, and retrospectives.
Requirements
About the Job- We are looking for an experienced Senior PEGA Customer Service (CS) Developer to join one of our enterprise client engagements. The ideal candidate should have strong expertise in PEGA PRPC, Customer Service Framework (CSF), REST, SOAP, Connectors, Services, Agile/Scrum methodologies along with experience working in fast-paced enterprise environments., * Bachelor's degree in Computer Science, Information Technology, or related field.
- 10+ years of IT experience with 7+ years of hands-on PEGA development experience.
- Extensive experience with PEGA Customer Service Framework (CSF).
- Strong expertise in PEGA 8.x / Infinity platform.
- Hands-on experience with Case Management, Data Pages, Flows, Activities, Sections, Harnesses, and Decisioning.
- Strong experience with integrations using REST, SOAP, Connectors, Services, and File Listeners.
- Experience with PEGA security, authentication, and authorization mechanisms.
- Strong understanding of PEGA guardrails, reusable component design, and best practices.
- Experience with Agile/Scrum methodologies.
- Excellent communication, leadership, and stakeholder management skills