Software Engineer Senior - ServiceNow

We are looking for a talented Software Engineer Senior- Service Now to join our team specializing in Systems/Information Technology for our Corporate organization in Indianapolis, IN .

In this role, you will make an impact in the following ways:

• Deliver high-quality software solutions by deeply understanding user needs, analyzing system flows, and resolving problem areas throughout the full software development lifecycle.

• Create clarity and alignment through well-structured documentation, flowcharts, technical layouts, and solution demonstrations that support seamless implementation.

• Drive technical feasibility and innovation by evaluating requirements, defining problems accurately, and proposing effective, scalable solution designs.

• Translate business needs into smart tools by designing systems, specifications, and standards that enable teams to work more efficiently and make informed decisions.

• Advance the organization's technical capabilities by recommending modern development tools, leveraging open-source technologies, and actively participating in professional learning.

• Strengthen application performance and security by analyzing issues, identifying improvements, protecting confidential data, and refining processes and procedures.

• Ensure architectural integrity by defining application interfaces, articulating nonfunctional requirements, and applying architectural and testing standards across solutions.

• Promote Built-In Quality and team agility by guiding teams toward modern mindsets, supporting decentralized decision-making, and fostering continuous improvement in development practices.

To be successful in this role you will need the following:

• Security & Compliance Principles - Applies standards, tools, and best practices to embed security, privacy, and compliance into the design/build/test/operate lifecycle for products, services, apps, systems, software, and configurations-balancing protection, efficiency, and cost.

• Programming Principles - Applies programming languages, frameworks, and patterns to design, write, configure, test, and maintain software/solutions/systems that are efficient, secure, scalable, and reliable.

• Data Principles - Governs, models, secures, implements, and observes data flows to ensure integrity, quality, and compliance-enabling trusted, scalable, cost-conscious data use.

• Modern Development Practices - Applies modern engineering practices and tools-such as Agile/DevSecOps, CI/CD, automated testing, and infrastructure as code-to accelerate delivery, improve quality, and reduce risk across the SDLC.

• Solution Design - Translate business requirements into integrated designs, architectures, patterns, and system interactions that deliver customer value and align with enterprise standards and subject-matter platforms.

• Demonstrating Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs.

• Strategic and Innovative Thinking - Evaluates business and technology trends, anticipates future needs, develops creative approaches, and frames innovations to shape strategy and create durable value with cost-aware innovation.

• Technical Passion & Drive - Models curiosity and excitement for technology by self-initiating continuous development, experimenting with emerging technologies, and identifying insertion opportunities that accelerate business performance.

• Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results.

• Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes.

• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

• Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust., + Lead design and development of enterprise-scale ServiceNow solutions across HR, Legal, and Finance, including AI-driven automation and complex system integrations

• Design scalable, upgrade-safe frameworks and reusable components that drive automation, performance optimization, and standardization across corporate services

• Develop advanced reporting, dashboards, and analytics to measure automation impact, case trends, performance metrics, and operational KPIs

• Design and implement AI-powered solutions such as Now Assist, AI Agents, intelligent case classification, and predictive workflow automation

• Own end-to-end technical delivery from solution design through deployment, testing, and production support

• Drive hands-on development by translating functional requirements into ServiceNow technical designs and user stories, delivering scalable, high-quality solutions on time.

• Architect and implement complex integrations using REST/SOAP APIs, IntegrationHub, and enterprise middleware

• Drive platform best practices including code quality, DevOps alignment, governance adherence, and upgrade readiness

• Provide ServiceNow technical leadership within the Business Service Delivery PowerCell, mentoring developers and influencing long-term product strategy

• Partner with Product and Architecture teams to translate business transformation initiatives into scalable technical solutions

• College, university, or equivalent degree in Computer Science, Engineering, or related subject, or relevant equivalent experience required.

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Experience working as a software engineer with the following knowledge and experiences are preferred:

• Working in Agile environments;

• Fundamental IT technical skill sets;

• Taking a system from coping requirements through actual launch of the system;

• Communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines;

• Professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations., + Bachelor's degree in Computer Science, Engineering, Information Technology, or related technical field

• 6-10+ years of enterprise application development experience, including 4-6+ years of advanced ServiceNow development (HRSD and/or CSM)

• Strong expertise in JavaScript, Glide APIs, Flow Designer, IntegrationHub, and REST/SOAP API integrations

• Proven experience delivering complex, cross-functional automation solutions in large-scale, Agile enterprise environments

• ServiceNow certifications (CSA, CAD)

Preferred (Nice to Have)

• ServiceNow certifications (CIS - HRSD or CSM preferred)

• Experience implementing AI-powered capabilities (Now Assist, AI Agents) and integrating with enterprise platforms such as Oracle HCM or Finance systems