Temporary Course Support Specialist - Department of Computer Science, Ithaca, NY (Hybrid)

We are seeking a benefits-eligible temporary Course Support Specialist to provide specialized support to a variety of Computer Science courses in the Computer Science Department., Responsibilities: Provide extensive course management support including but not limited to initiating and maintaining online course information/updates in an internal course management system (CMS), course websites, canvas sites, Ed Discussions, Student Disability Services systems, Faculty Center, and Slack; manage special needs cases (overtime/make up exams), academic integrity cases; coordinate exam/grading sessions, TA meetings, review sessions; prepare course materials, manage/track course logistics all while using a high degree of confidentiality and discretion. The Course Coordinator is required to work occasional department events that may be scheduled outside of regular business hours.

• Associate's degree and 2 to 4 years relevant experience or equivalent combination. Excellent communication, organizational and interpersonal skills required.
• Must be detail-oriented and demonstrate sound judgment. Exceptional customer service skills and ability to handle competing priorities required.
• Demonstrated ability to work independently and as a member of a team. Ability to work effectively with a diverse group of individuals including faculty, staff, students and visitors. Must project a professional image and demonstrate the ability to diplomatically handle a wide variety of situations.
• Technically adept using a variety of business or technical programs to complete information management or production tasks (Microsoft Office suite, Course Management Systems, Slack, etc.).
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members., * Working knowledge of common systems used in course management across higher education such as Courseleaf, Blackboard, Gradescope, etc.
• Administrative experience in higher education learning environment
• Experience in student services/undergraduate education/advising
• Administrative assistance experience
• Customer service experience

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

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The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

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