Java Backend Developer (Node.js/AWS)

We are seeking a highly skilled Java Backend Developer with strong expertise in Node.js and AWS serverless technologies to design, develop, test, and support customer-facing applications within an AWS-based contact center platform. The ideal candidate will have hands-on experience building scalable serverless applications using AWS Lambda and integrating solutions with Amazon Connect, Amazon Lex, CRM platforms, APIs, and enterprise backend systems., * Design, develop, deploy, and maintain Node.js applications running on AWS Lambda.

• Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex.
• Develop integrations between contact center platforms and enterprise applications, databases, CRM systems, and third-party services.
• Create reusable Lambda-based services supporting:

• Authentication
• Customer Identification
• Intelligent Routing
• Case Management
• Self-Service Transactions

• Develop and maintain RESTful APIs and event-driven architectures using AWS services.
• Implement secure coding practices including:

• Authentication
• Authorization
• Data Encryption
• Data Protection Controls

• Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services.
• Troubleshoot production issues and optimize application performance, scalability, reliability, and availability.
• Collaborate with Solution Architects, Contact Center Engineers, QA teams, Product Owners, and Business Stakeholders throughout the SDLC.
• Develop automated unit, integration, and regression tests.
• Create and maintain technical documentation, deployment guides, and operational runbooks.
• Participate in code reviews and ensure adherence to development best practices., * Node.js
• JavaScript
• REST APIs
• JSON
• Microservices Architecture
• Serverless Application Development

AWS Services

• AWS Lambda
• Amazon Connect
• Amazon Lex
• API Gateway
• DynamoDB
• Amazon S3
• CloudWatch
• IAM
• SNS
• SQS
• EventBridge

DevOps & CI/CD

• Git
• GitHub
• GitHub Actions
• CI/CD Pipelines
• AWS DevOps Services

Security

• Authentication & Authorization
• Encryption
• Secure API Development
• Cloud Security Best Practices

• Bachelor''s Degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 3+ years of hands-on Node.js development experience.
• 2+ years of AWS application development experience.
• Experience developing and deploying AWS Lambda functions.
• Experience with Amazon Connect and/or Amazon Lex.
• Strong understanding of REST APIs, JSON, and Microservices Architecture.
• Experience developing serverless applications in AWS.
• Strong debugging, troubleshooting, and performance optimization skills.
• Understanding of secure software development practices and cloud security principles.
• Experience working in Agile development environments., * Experience developing Contact Center and IVR solutions.
• Experience implementing Conversational AI and Chatbots.
• Experience integrating with CRM platforms such as:

• Salesforce
• ServiceNow

• Knowledge of Infrastructure as Code (IaC):

• Terraform
• CloudFormation
• AWS CDK

• AWS Certified Developer Associate Certification.
• AWS Certified Solutions Architect Certification.
• Experience working in enterprise-scale cloud environments., * Strong hands-on experience with AWS Lambda and Node.js development.
• Experience building highly scalable and fault-tolerant serverless applications.
• Familiarity with customer engagement and contact center technologies.
• Excellent communication and stakeholder management skills.
• Ability to work independently and in a collaborative Agile environment.
• Strong problem-solving and troubleshooting abilities.