SAP Business Analyst

1. Business Analysis & Requirement Management

• Lead requirement gathering sessions with business stakeholders, SMEs, and product owners
• Translate business needs into functional requirements, user stories, and process flows
• Develop BRDs, FRDs, process models, and backlog prioritization artifacts
• Ensure alignment of requirements with SAP FSM/SSAM capabilities

2. Click to SAP FSM/SSAM Transformation

• Analyze ClickSoftware configurations, workflows, and integrations
• Define target-state processes for SAP FSM/SSAM implementation
• Perform mapping between Click and SAP FSM modules (work order management, scheduling, mobility, asset tracking)
• Identify gaps, dependencies, and migration challenges

3. Process Design & Optimization

• Conduct AS-IS vs TO-BE analysis across field service workflows
• Drive process standardization aligned with SAP FSM/SSAM best practices
• Recommend improvements to scheduling, dispatch, workforce optimization, and service execution

4. Data Migration & Integration Support

• Define data mapping and migration strategy from Click to SAP FSM/SSAM
• Collaborate with technical teams on data migration, validation, and reconciliation
• Support integration with upstream/downstream systems (SAP IS-U, ERP, GIS, CRM)

5. Stakeholder & Client Engagement

• Act as primary liaison between business stakeholders and technical teams
• Facilitate workshops, demos, and UAT sessions
• Support decision-making on functional design and transformation roadmap

6. Agile Delivery & Governance

• Participate in Agile ceremonies: sprint planning, backlog grooming, retrospectives
• Ensure traceability of requirements across design, build, and testing phases
• Support UAT planning, execution, and defect triage

• 10+ years of experience as a Business Analyst / Functional Consultant
• Hands-on experience with ClickSoftware (Click)
• Strong expertise in SAP FSM (Field Service Management) and/or SAP SSAM
• Proven experience in system transformation / migration programs
• Strong experience in requirement gathering, process modeling, and documentation (BRD/FRD/User Stories)
• Experience working in Agile/Scrum environments
• Strong stakeholder management and communication skills
• Ability to translate complex business requirements into scalable functional solutions

Nice to Have Skills

• Experience in Utilities / Energy domain (Field Service operations)
• Exposure to SAP IS-U, SAP PM, or related SAP service modules
• Experience with data migration tools, ETL processes, and reconciliation techniques
• Knowledge of integration patterns (APIs, middleware platforms such as CPI, Mulesoft, etc.)
• Familiarity with analytics and reporting tools (Power BI or similar)
• Experience working in multi-vendor / distributed delivery environments

Impact & Value

• Drive successful modernization from Click to SAP FSM/SSAM, enabling a scalable and future-ready field service platform
• Improve operational efficiency, scheduling accuracy, and workforce productivity
• Enable better data visibility, reporting, and decision-making through integrated systems
• Reduce technical debt by transitioning from legacy systems to standardized SAP solutions
• Act as a key contributor in delivering business value through transformation initiatives