Mobile Device Engineer II

• Support enterprise mobile device services across provisioning, deployment, maintenance, and decommissioning of smartphones, tablets, and related services.
• Administer Microsoft Intune for device enrollment, configuration profiles, application deployment, and policy management.
• Implement and enforce mobile security policies and compliance controls on iOS, Android, and Windows platforms.
• Troubleshoot hardware, OS, and connectivity issues to ensure quick resolution and restore user services.
• Support incident response, service request fulfillment, and coordinate with support teams to ensure reliable mobile operations.
• Assist in mobile configuration standards maintenance aligned with agency and federal IT security requirements.
• Participate in pre-production testing, rollout activities, and contribute to operational reporting and efficiency improvements.
• Support surge activities such as device refreshes and support demand expansion as directed by leadership.

• Must meet contract citizenship/work authorization requirements; able to obtain and maintain Public Trust clearance.
• Bachelor''s degree in Information Technology, Computer Science, Engineering, or related field.
• 3-5 years of experience in mobile device management or enterprise IT support, with at least 4 years of hands-on Microsoft Intune experience.
• Knowledge of iOS, Android, and Windows mobile platforms and mobile security best practices.
• Technical proficiency in Microsoft Intune, MDM administration, endpoint troubleshooting, and incident workflows.
• Experience supporting federal agency environments with FISMA controls is preferred.
• Relevant certifications preferred, such as Microsoft Certified: Endpoint Administrator Associate (MD-102), Security+, or ITIL 4 Foundation.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.