qualified Tier I Desktop Support resources

Operations, ServiceNow Communication Phone Support Microsoft 365 Issue Tracking Desktop Support Customer Service Microsoft Office Active Directory Microsoft Outlook Technical Support Help Desk Support Business Valuation Microsoft Hardware Operating Room (OR) Microsoft Windows 10 Smartphone Operation Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving), Our TEKsystem's client in Monroe is looking for a PC techs for a 6 month contract that could possibly be extended up to 12 months., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Desktop Support Technician TEKsystems Monroe, LA*On-Site Editing Operations ServiceNow Communication Phone Support Microsoft 365 Issue Tracking Desktop Support Customer Service Microsoft Office Active Directory Microsoft Outlook Technical Support Help Desk Support Business Valuation Microsoft Hardware Operating Room (OR) Microsoft Windows 10 Smartphone Operation Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) +0

Requirement of 2 years' IT experience (if they have Associates or Bachelor's, they would need only 1 year of experience). They can make some exceptions on that depending on education. They would really like candidates that have at least 1 year of IT experience even with either degree.

The Desktop Tech team provides tier I support tickets that are escalated from the Helpdesk and will be customer facing to support any hardware / software issues, installs, upgrades, etc. Candidates need to have a familiarity with hardware, working tickets, and utilizing Active directory. They will troubleshoot hardware and software issues, complete new asset request, perform upgrades, etc. They follow a centralized processes for building out laptops, desktops, and thin clients. They are heavy on thin clients (Editing, configuring, setting it up.) They have wall cabinets (cabinet mounts on wall with motor that goes up and down, keyboard tray that comes up and down). Those are inside patient rooms. This team also support WOW's (work stations on wheels that nurses pull around), mobile devices and iPhones, desktops, laptops, printers, etc. Need to be able to look up machines in Active Directory, OU associations, etc.

Windows 10 / Windows 11 environment. ServiceNow ticketing system. This position will start off focused on tickets to get them acclimated to the environment, and techs can also volunteer for certain projects as well.

Skills

Desktop, Troubleshooting, Active directory, Hardware, Technical support, Customer service, Office 365, Windows 10, Printers, O365, Install, Ticketing system, Imaging, Deployment, Servicenow, Outlook, Hardware support, Desktop hardware, Printer support, Microsoft, Hardware/software, Hardware troubleshooting, Microsoft office, Phone support, Win10, Help desk support, Mobile device

Top Skills Details

Desktop, Troubleshooting, Active directory, Hardware, Technical support, Customer service, Office 365,Windows 10,Printers,O365,Install,Ticketing system, Imaging, Deployment, Servicenow, Outlook, Hardware support, Desktop hardware, Printer support, Microsoft,

Additional Skills & Qualifications

They are putting a high focus on customer service (think Disney world level customer service). Strong technical skills, communication, and documentation are required. They need to be organized and have the ability to be pulled into many different directions daily. Candidates will have to go into a patient room from time to time and must be comfortable with that. Sometimes also have to go into an operating room. Try to avoid it at all costs and try to send more seasoned FTE's but it's possible. - Very fast paced, a lot of devices. Will also have to know how to use basic tools to assemble hardware devices.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.