Help Desk Technician

ServiceNow Communication Microsoft 365 Network Routing Active Directory Network Switches Help Desk Support Business Valuation CompTIA Certification Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving), We're looking for a Help Desk Technician to serve as the first point of contact for IT support while handling a steady ticket queue in a fast-paced environment. This role supports a mix of hardware, software, and basic network issues, with a strong focus on troubleshooting and customer experience.

What You'll Do

• Manage and prioritize tickets to ensure timely resolution
• Troubleshoot issues across PCs, Macs, printers, and Office 365
• Provide ServiceNow support, including ticket documentation and updates
• Handle Active Directory tasks (password resets, account support)
• Support basic networking issues (connectivity, routers/switches)
• Escalate recurring or complex issues and help identify trends, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Help Desk Technician TEKsystems Harrisburg, PA*Remote Operations ServiceNow Communication Microsoft 365 Network Routing Active Directory Network Switches Help Desk Support Business Valuation CompTIA Certification Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

• Strong troubleshooting skills across Windows and Mac environments
• Experience with ServiceNow, Office 365, and Active Directory
• Solid communication skills and a customer-first mindset

Nice to Have

• IT certifications (CompTIA, etc.)
• Additional Mac / Apple device support experience

This is a Contract position based out of Harrisburg, PA. Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.