Technical Support Engineer Service Management

We are seeking a Technical Support Engineer - Service Management for a customer-facing support role. This position requires a strong technical background combined with excellent communication and case management skills. The ideal candidate should be comfortable troubleshooting complex issues while delivering exceptional customer support.

Must-Have Requirements

Strong hands-on experience with Java and JavaScript

Experience working with MySQL or other relational databases

Customer-facing technical support experience

Excellent English communication skills (B2 level or above)

Experience with incident management and case management

Strong troubleshooting and root cause analysis skills

Ability to collaborate with customers and engineering teams

Experience supporting enterprise applications or platforms

Strong analytical and problem-solving skills

Ability to manage multiple issues in a fast-paced environment

Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as prepackaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide.