ServiceNow ITOM/AIOps Specialist

THE TILTED CIRCLE USA INC.
yesterday

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Remote

Tech stack

JavaScript
Amazon Web Services (AWS)
Azure
Cloud Computing
Noise Reduction
DevOps
Monitoring of Systems
Python
Log Analysis
Machine Learning
Powershell
Simple Network Management Protocols
Data Streaming
Scripting (Bash/Python/Go/Ruby)
Google Cloud Platform
REST
ServiceNow

Job description

  • Implement and configure ServiceNow AIOps, including

  • Event Management

  • Health Log Analytics (HLA)

  • Agent client collector implementation and Metric Intelligence (MI)

  • Machine Learning-based anomaly detection

Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc.) into ServiceNow.

Design AIOps architecture, data flows, dashboards, and service health models.

Configure alert rules, correlation logic, noise reduction policies, and service impact models.

Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.

Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents

Collaborate with Cloud, DevOps, and ITSM teams to deliver end-to-end solutions.

Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.

Requirements

Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.

Solid knowledge of cloud platforms (AWS/Azure/Google Cloud Platform) and ITIL processes.

Strong analytical and problem-solving skills.

Excellent communication and client-facing abilities.

ServiceNow certifications (CSA, CIS-ITOM, CIS-Discovery, CIS-Event Management).

Apply for this position