1st Line Support Technician

• Respond promptly to user enquiries via help desk platforms such as ServiceNow or Jira, delivering effective solutions in a professional manner
• Provide desktop support for Windows and macOS operating systems, including troubleshooting hardware components and peripheral devices
• Assist with software troubleshooting related to Microsoft Office, specialised applications, and system updates
• Support network connectivity issues involving LAN, VPN, DNS, TCP/IP protocols, and firewall configurations
• Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates
• Resolve hardware issues involving computer hardware components and peripherals
• Escalate complex technical problems to 2nd or 3rd line support teams when necessary
• Maintain accurate documentation of support activities and resolutions in ticketing systems such as BMC Remedy or ServiceNow
• Contribute to the continuous improvement of IT support processes by analysing recurring issues and suggesting solutions

Do you have experience in Operating systems?, We are seeking a proactive and customer-focused 1st Line Support Technician to join our IT support team. This role involves providing essential technical assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems across the organisation. The ideal candidate will possess strong communication skills, a solid understanding of operating systems, and experience with various networking protocols. This is an excellent opportunity for individuals eager to develop their IT support skills within a dynamic environment., * Candidates should be able to demonstrate competency in the following areas:

• Microsoft Windows desktop support (Windows 10/11) and Windows Server 2016, 2019, and 2022

• Active Directory administration including user management, Group Policy, and organisational unit structure

• Microsoft 365 - including Exchange Online, Teams, SharePoint, and the Microsoft Admin Centre

• MacOS and Google Chrome OS support

• Network troubleshooting - TCP/IP, DNS, DHCP, VLANs, and wireless connectivity

• Hardware diagnostics, component identification, and fault resolution

• Client/server application support and general software troubleshooting

Hours: Monday to Friday 8am - 5pm

This position offers an engaging environment for those passionate about IT support, providing opportunities to enhance technical expertise while delivering exceptional customer service.

INDJF

Pay: £26,500.00-£27,000.00 per year