Technical Support Help Desk - 18247BR - French speaking

Technical Support Help Desk Analyst (French Speaking) - 5 days: Monday - Friday, hours 12.00 19.30pm

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.

As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

• To provide Service Desk support to clients via telephone and chat
• Logging and updating support tickets within the Company's Incident Management Application
• Resolving support calls in a quick and efficient manner whilst meeting SLA's
• To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
• To complete company provided training to ensure you have what you need to fulfil your role
• To keep up to date with the latest technologies utilised by the Company
• To demonstrate a genuine desire to continually improve your technical knowledge and ability

• Fluency in French and English (spoken and written)

• Experience in a Help Desk/IT Support role

• Strong knowledge of:

• Windows 10/11

• Microsoft 365 (Outlook, Teams, SharePoint)

• Active Directory basics

Familiarity with ticketing systems

Excellent problem-solving and communication skills

Strong customer service mindset

Exceptional verbal communication skills

Excellent people skills and the ability to build relationships with customers

Strong problem solving abilities and the desire to create positive customer experiences

Great Customer Service

MS Office Products