Senior Infrastructure Engineer

We are a friendly team of IT specialists in engineering, spanning different age groups and backgrounds. We are passionate about delivering the best service we possibly can and ensuring that the UKSBS achieves its mission and vision. Our working environment is inclusive and supportive, and we are always available if someone needs help. The approach to leadership in our team is consultative; you won't be micromanaged here, but you will be supported and enabled to take responsibility for delivery and achieving results in your area.

We are always looking for ways to improve, whether that be with the assistance of technology products, ways of working, or continuous improvement. We strive to be the best we can be in all areas of our work.

We work a mixture of full and part-time hours across a 37-hour week, with start times varying, starting at 07:00 hrs. We have a hybrid working model that offers flexibility; part of the team works remotely from home, only coming into the office in Swindon once a week, and some of us prefer to be in the office more often. We think it is important that you have the option to choose what hours and base location work best for you.

Duties will include, but are not limited to the following:

• Oversee and support the core infrastructure platforms underpinning services provided to UK SBS and its partners.
• Monitor and report on system performance and capacity using appropriate tooling, ensuring effective logging, tracking and analysis.
• Work collaboratively across the wider D&I function to drive initiatives and continuous improvement aligned to UK SBS values.
• Produce and maintain technical documentation, including low-level designs, diagrams and standard operating procedures.
• Support and participate in major incident management as required.
• Act as a senior technical escalation point, providing expertise and guidance on supported technologies, particularly where end user experience is impacted.
• Support the introduction of new services and technologies, ensuring adherence to agreed Service Transition processes.
• Provide specialist technical advice and guidance through to resolution, working with SMEs where needed.
• Manage and prioritise workload effectively to meet service and delivery commitments.
• Build strong relationships across teams and stakeholders to share knowledge, influence outcomes and support delivery.
• Contribute to cross-team initiatives and projects to achieve wider business objectives. Proactively identify and implement improvements to processes and ways of working. Maintain and continually develop own technical knowledge and specialism.

Do you have experience in vSphere?, * Strong knowledge of IT infrastructure (OS, hardware, storage, networking)

• Experience supporting enterprise platforms, including:
• Azure & AWS, with AVD, Conditional Access, VMs and App Services
• Windows Server (2019+)
• IaC tools (Terraform, Puppet, Jenkins, Docker, Packer)
• VMware (vSphere, vCenter, hybrid environments)
• Storage (Pure, NetApp, Tegile/IntelliFlash)
• Backup solutions (Veeam preferred)
• Strong communication and stakeholder engagement
• Relevant qualification or equivalent IT infrastructure experience

Desirable

• DevOps knowledge
• ServiceNow and/or Jira experience
• ITIL v3 or v4 certification

Life at UKSBS

We value our employees and recognise the importance of ongoing professional development in enabling people to fulfil their ambitions. Whether you are starting out in your career or looking to build on existing experience, we can provide you with opportunities to work towards your goals.

Our in-house expertise is vast, whether you're interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you.