IT Administrator / Technician

We are looking for someone who enjoys technology and working with people to join our team as an IT Administrator or Technician. This is a hands on position in a fast moving environment where no two days look the same. You might troubleshoot a network one day and help plan a server migration the next.

We are open to a wide range of experience. If you are a seasoned technician who can step in and lead projects right away, we want to hear from you. If you are earlier in your career, finishing a technology program, or changing careers and ready to learn, we want to hear from you too. We match the role and responsibilities to what you bring and build from there.

This is an onsite role based between our Liverpool and Camillus offices, with time at client sites, meetings, and occasional events. Reliable transportation is required.

What You'll Do

• Provide day to day technical support for our clients, troubleshooting hardware, software, and network issues
• Help administer and maintain Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID
• Support Windows Server environments, Active Directory, Group Policy, and hybrid setups
• Assist with and, depending on experience, lead projects such as server installations, cloud and Microsoft 365 migrations, network upgrades, virtualization, firewall and security work, and backup and disaster recovery
• Help maintain security controls and compliance standards across client environments
• Work directly with clients to understand their needs and keep their technology running smoothly
• Document configurations, processes, and fixes so the whole team benefits, For the right person who is newer to the field, we provide mentorship and structured training, including exposure to:
• Microsoft 365 and related platforms
• Networking and infrastructure vendors
• Audio and video systems and business AV solutions
• Our internal systems and operational best practices

We set clear goals around industry training and certifications and support your growth toward them.

Why Work Here

We are a growing company, which means real room to advance. Strong performers move into lead technician and supervisor roles over time, with pay that grows alongside your responsibilities and performance bonuses along the way. You get exposure to a wide variety of clients, technologies, and projects that build your skills faster than a single internal IT role would. If you want to be part of something being built and grow with it, this is the place to do it.

Do you have experience in Customer service problem-solving?, * A genuine interest in technology and a willingness to keep learning

• Strong problem solving skills and a focus on taking care of clients
• The ability to communicate clearly with both technical and nontechnical people
• Reliable transportation and comfort working across multiple locations
• The ability to lift and move equipment when a project calls for it

What Sets You Apart (nice to have, not required)

• Experience in an MSP or across multiple client environments
• Microsoft 365 administration and migration experience
• Windows Server, Active Directory, DNS, DHCP, and Group Policy experience
• Networking knowledge including firewalls, VPNs, and network security
• Experience with Azure and Entra ID, hybrid cloud, and Intune for endpoint management
• Familiarity with compliance standards such as HIPAA, PCI DSS, or SOC 2
• Relevant Microsoft certifications

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

CuseTech (Syracuse Technologies) is a Central New York managed technology services company providing IT, audio and video, and cabling and infrastructure solutions. We support businesses, municipalities, towns, and villages across Central New York and the broader Northeast, managing their day to day technology and delivering larger projects in compliance focused environments. We work out of our Liverpool and Camillus offices, with regular time spent at client sites.