Implementation Engineer

Warp is scaling its enterprise motion around Oz Cloud Agents - cloud-connected background agents that run from events, schedules, or integrations, giving teams scalable automation with shared observability. As enterprises adopt Oz, they need hands-on technical guidance to deploy production agents - configuring environments, designing agent workflows, setting up self-hosted infrastructure, and iterating on prompts and skills. We're hiring an Implementation Engineer to be the dedicated technical lead for these engagements.

This person will run our structured Implementation Support program, working directly with customer engineering teams from use case selection through production deployment. You'll sit at the intersection of engineering and enterprise GTM; building alongside customers, not just advising. You'll architect agent workflows, configure Docker environments, write skills and prompts, debug integrations, and guide self-hosted deployments. You'll also work closely with Product and Engineering to translate field learnings into product improvements, shaping the platform based on what you see in the field.

As an Implementation Engineer, you will...

• Lead implementation engagements end-to-end. Run our multi-week implementation support program - from kickoff (requirements gathering, use case selection, success criteria definition) through weekly implementation sessions to wrap-up (outcome review, ROI validation, expansion planning).
• Architect agent workflows with customers. Help enterprise teams design agent architectures for their specific use cases - selecting agent triggers, configuring sandboxed environments, and structuring multi-step agent workflows.
• Build alongside customers. Write and iterate on agent prompts, skills, and configurations. Set up environments, secrets, MCP servers, and integrations. Debug agent runs using session sharing and observability tools.
• Guide self-hosted deployments. For enterprises running agents on their own infrastructure, help configure self-hosted workers, Docker daemon connectivity, private registries, and task routing.
• Develop reusable implementation patterns. Document architecture patterns, reference implementations, and best practices that accelerate future deployments. Contribute to the Oz skill and template ecosystem.
• Be the voice of the customer to Product and Engineering. Surface implementation friction, feature gaps, and common pain points. Translate customer needs into actionable product feedback that shapes the Oz platform roadmap.
• Provide ongoing technical support. Respond to customer questions via Slack with same-business-day SLA. Troubleshoot agent failures, environment issues, and integration problems.

• You have 3+ years of experience in implementation engineering, solutions engineering, forward-deployed engineering, or a similar customer-facing technical role.
• You have a strong software engineering background - you're comfortable writing production-quality code, debugging distributed systems, and working across the stack.
• You have experience with Docker, CI/CD pipelines, cloud infrastructure (understanding of container orchestration, image management, and deployment patterns), Kubernetes, Linux, and cloud providers (AWS, GCP, Azure).
• You're familiar with AI/LLM concepts - prompt engineering, agent architectures, tool use, and evaluation of non-deterministic systems.
• You have experience working with developer tools, DevOps platforms, or infrastructure software.
• You can manage multiple concurrent customer engagements while maintaining high quality and clear communication.
• You have excellent communication skills - you can explain complex technical concepts clearly to both engineering leads and executive stakeholders.

Bonus

• You have experience building or deploying AI agents in production (LangChain, custom agent frameworks, or similar).
• You have experience with GitHub Actions, webhooks, and event-driven automation.
• You're familiar with enterprise security and compliance requirements (SOC 2, self-hosted deployments, network boundary constraints).
• You've worked with APIs/SDKs in a customer-facing capacity (building integrations, writing client libraries, or doing technical enablement).
• You have experience with terminal applications, shell scripting, or command-line tooling.

Warp operates from a place of high trust and transparency around compensation. We state the pay range that best aligns with our understanding of the market and the needs for the open role.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider your skills, the level of experience you bring, and what similar jobs in the market pay, all while ensuring equal pay for equal work at Warp.

Total compensation at Warp consists of: (1) a market-competitive base salary, (2) a generous benefits package, and (3) meaningful equity.

The budgeted compensation amount for this role is targeted at $180,000 to $220,000.

Exact compensation will vary based on skills and experience.

In addition to salary, all employees receive further compensation in the form of equity in the company. This is a meaningful stock option grant with a four-year vesting period and one-year cliff. Your equity is where most of the significant upside potential is. Comparing startup equity is always a bit tricky, so we're happy to walk you through different valuation scenarios at the offer stage in order to help paint a clearer picture of the upside.

What we offer

• Competitive salary, generous benefits, and meaningful equity
• 100% coverage on medical, dental, and vision benefits for employees (80% coverage for dependents)
• A flexible remote-first culture, with optional office spaces in NYC and SF for folks who want to work together IRL
• Pre-tax FSA and Health Savings Plans
• Pre-tax Commuter Benefit
• 12 company holidays, 20 days of Paid Time Off, and unlimited sick time
• 16 weeks of paid Parental Leave for both birthing and non-birthing parents
• Twice-a-year all company retreats in awesome locations
• A monthly gym and internet stipend
• A company-sponsored 401(k) through Vestwell
• A complimentary OneMedical membership

Individuals seeking employment at Warp are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

About Warp

We are a company run by product-first builders, building a core product for all developers. We are committed to understanding our users deeply. We will ultimately build the best product and business if that team includes developers and designers from a wide range of backgrounds. The early team comes from Google, Dropbox, Gem, LinkedIn, and Facebook. We are looking for passionate individuals to join us and help bring Warp to the world.

We value honesty, humility, and pragmatism, and our core product principle is focusing on the user. If you're interested in learning more about our company values and the culture of our engineering team, please take a look at our internal 'How We Work' guide.

We're very fortunate to be backed by a great group of venture capital firms. In August 2023, we announced a $50M Series B funding round ($73M total raised), led by Sequoia Capital. Our other investors include Google Ventures, Neo, and Box Group. We are also backed by a network of passionate angels, including Dylan Field (Co-Founder and CEO, Figma), Elad Gil (early investor in Airbnb, Pinterest, Stripe, and Square), Jeff Weiner (Executive Chairman and Ex-CEO, LinkedIn), Marc Benioff (Founder and CEO, Salesforce), and Sam Altman (Co-Founder & CEO, OpenAI).

Warp began with the vision of reimagining one of the fundamental dev tools - the terminal - to make it more usable and powerful for all developers. As AI has advanced, Warp has evolved beyond its terminal roots into a full agentic development environment: a workbench for dispatching agents to code, deploy, and debug production software. Today, we have two products: Warp, the agentic development environment born out of the terminal, and Oz, our orchestration platform for running hundreds of cloud agents in parallel. With both products, we're creating the scaffolding for developers to build their own workflows for working with agents. In Warp, seamlessly switch between running commands, launching agents, and iterating on code with agents- eliminating the need to jump between a terminal and an IDE. It all works with our built-in SOTA agent or top agents like Claude Code, Codex, Gemini CLI, and OpenCode. In Oz, build custom agents that are triggered programmatically, tracked centrally, and are shared across full teams to run agents across organizations without compromising security or reliability. Continue cloud agent runs that were triggered by Oz locally in Warp or on the web with one click. With over 750k active developers at companies including Docker, Ramp, Peloton, and over half of the Fortune 500 and revenue that grew over 44x last year, Warp is one of the fastest-growing startups in the AI development space. Our mission has remained the same even as AI has advanced: to empower developers to ship better software more quickly, freeing them to focus on the creative and rewarding aspects of their work. If you want to help define what development looks like in the agentic era at a company where your work reaches hundreds of thousands of engineers every day, we'd love to have you.