AI/ML Engineer

We are building an enterprise-wide GenAI capability that combines top-down platform governance with bottom-up employee enablement to drive responsible, scalable AI adoption across the organization. As an AI/ML Engineer focused on GenAI platforms and employee-facing enablement, you will design reusable GenAI services, establish standards, and empower employees to safely use AI through tools such as Microsoft 365 Copilot and internal GenAI applications., * Design and implement enterprise GenAI platform components, including:

• LLM orchestration (LangChain, LangGraph) and provider abstraction (AWS Bedrock, Google Cloud Platform Vertex)
• Prompt and workflow templates
• Evaluation frameworks and telemetry
• Guardrails for safety, compliance, and data protection

• Define standardized GenAI patterns that product and engineering teams can reuse across the organization.
• Partner with architecture, security, and compliance teams to ensure GenAI solutions align with enterprise policies and Responsible AI principles.
• Establish technical standards and best practices for GenAI development across onshore and offshore teams.
• Support experimentation by business users while ensuring guardrails, monitoring, and auditability.
• Work with business stakeholders to identify high-impact employee workflows where GenAI can improve productivity, decision-making, and quality.
• Partner with IT and business teams to expand and optimize the use of M365 Copilot across employee roles (operations, customer service, leadership, support teams).
• Design and implement integrations that connect enterprise data, knowledge bases, and workflows to M365 Copilot using approved patterns.
• Build ML and GenAI solutions that support multiple business domains, including:

• Claims loss mitigation and fraud detection
• Customer and agent experience
• Operational efficiency and internal productivity

• Combine classical ML, rules engines, and LLMs into hybrid systems where appropriate.
• Ensure solutions provide explainability, traceability, and measurable business value.
• Build enterprise-grade RAG pipelines over structured and unstructured data (policies, procedures, internal documentation, historical records).
• Implement document ingestion, chunking, embeddings, re-ranking, and citation-based outputs.
• Ensure GenAI responses are grounded, accurate, and auditable.
• Define and implement evaluation strategies for ML and GenAI solutions, including:

• Accuracy, precision/recall, hallucination rates
• Latency and cost metrics
• User adoption and satisfaction

• Build monitoring and feedback loops to continuously improve AI systems.
• Apply Responsible AI practices: PII protection, access controls, logging, and audit trails.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

• 3-4 years of experience in AI/ML engineering, applied data science, or related roles.
• Strong proficiency in Python and SQL.
• Solid foundation in machine learning (classification, anomaly detection, model evaluation).
• Hands-on experience with GenAI systems, including:

• Prompt design and testing
• Embeddings and vector search
• Retrieval-Augmented Generation (RAG)
• Structured outputs and validation

• Experience building and deploying APIs/services (FastAPI or similar).
• Familiarity with containerization (Docker) and CI/CD.
• Experience working in cloud environments (Azure, AWS, and/or Google Cloud Platform).
• Strong communication skills and comfort working in product-facing and enablementroles.
• Experience building internal platforms, shared services, or enablement frameworks.
• Exposure to M365 Copilot extensibility or enterprise productivity tooling.
• Familiarity with ML/LLMOps tools (model registries, experiment tracking, prompt/version management).
• Knowledge of Responsible AI, governance, and enterprise data privacy practices.
• Experience in regulated industries (insurance, auto warranty, financial services).

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service. Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.