IT Production Services Team Lead

• Lead production support activities for fixed income trading and post-trade systems.
• Oversee end-to-end processing of securities transactions including matching, clearing, and settlement.
• Serve as the escalation point for complex production incidents, trading breaks, and system outages.
• Coordinate with internal technology teams, operations teams, and external clients to resolve issues and support enhancements.
• Monitor system performance, identify operational risks, and drive issue resolution.
• Support system releases, operational readiness, and production stability initiatives.
• Ensure all activities align with regulatory, compliance, and governance requirements.
• Mentor and guide operations associates, support analysts, and technical team members.

We are seeking an experienced IT Production Services Team Lead to support a high-volume fixed income trading and post-trade operations environment. This role requires strong hands-on experience with Broadridge Impact/BPS or similar securities processing platforms, along with deep knowledge of fixed income trade lifecycle, settlement operations, and production support., * 10+ years of experience in capital markets, fixed income operations, or production support.

• Strong hands-on experience with Broadridge Impact, Broadridge BPS, or similar fixed income settlement platforms.
• Solid understanding of the fixed income trade lifecycle, securities processing, middle office, and back office workflows.
• Experience with BONY, RTTM, DTCC, or related settlement platforms.
• Proven experience in leading production support or operations support teams.
• Strong incident management, escalation handling, and stakeholder communication skills.

Technical Skills

• SQL
• Oracle / Sybase
• Data reporting and analysis
• Cognos experience preferred
• Unix/Linux environment exposure preferred, * Experience supporting mission-critical trading or settlement applications.
• Background in broker-dealer, investment banking, or securities operations environments.
• Experience working with fixed income products such as bonds, treasuries, or corporate securities.
• Strong client-facing and cross-functional coordination experience.