IT Service Management Analyst

Support service management processes including incident, change, and access management

Assist with CAPA activities and ensure proper documentation and follow-through

Maintain validation documentation in alignment with audit and regulatory requirements

Track, manage, and report on service metrics using Jira or similar task management tools

Coordinate with technical and operational teams to ensure timely issue resolution

Contribute to process improvements and compliance initiatives

We are seeking a detail-oriented IT Service Management Analyst to support service operations within a regulated enterprise environment. This role is ideal for an early-career professional with 1-3 years of experience who thrives in structured environments and is passionate about process improvement, compliance, and cross-functional collaboration., Bachelor's degree in Information Technology, Computer Science, or related field

1-3 years of experience in service management, preferably in a regulated or enterprise setting

Familiarity with CAPA processes, change management, and access control

Understanding of validation documentation and audit readiness practices

Strong analytical and reporting skills

Excellent communication skills with the ability to work both independently and collaboratively Equal Opportunity Employer / Disabled / Protected Veterans

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. _Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.