IT Support Specialist - I

IT Support Specialist I, * Serves as an IT Support Specialist I

• Provides first-level technical support to end users by troubleshooting hardware, software, network, and peripheral issues.
• Installs, configures, and maintains desktop computers, laptops, printers, mobile devices, and related equipment.
• Responds to and documents service requests and incidents through the designated ticketing system.
• Assists users with password resets, account management, system access, and software installations.
• Performs routine maintenance, updates, and troubleshooting of computer systems and applications.
• Escalates complex technical issues to higher-level IT staff as needed and follows up to ensure resolution.
• Assists with workstation deployments, equipment inventory management, and technology refresh projects.
• Provides guidance and training to users on standard hardware, software, and cybersecurity best practices.
• Supports audiovisual equipment and virtual meeting technologies as needed.
• Maintains accurate documentation of technical procedures, equipment inventories, and support activities.
• Ensures compliance with agency policies, security standards, and IT procedures.

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High School Diploma or GED and at least one (1) year of experience providing technical support, help desk services, or related IT support functions.

• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Experience troubleshooting computer hardware, software, printers, and basic network connectivity issues.
• Familiarity with Active Directory, user account administration, and password management.
• Experience working with ticketing systems and documenting technical support activities.
• Ability to diagnose problems, identify solutions, and resolve technical issues in a timely manner.
• Strong customer service and communication skills, both verbal and written.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Ability to work independently and as part of a team.
• Strong organizational skills, attention to detail, and commitment to quality service.
• Motivated self-starter with a positive attitude and willingness to learn new technologies.
• Flexibility to adapt to changing priorities, technology updates, and business needs., * Experience supporting healthcare, government, or enterprise environments.
• Experience with Microsoft 365 administration and support.
• Basic understanding of networking concepts, including TCP/IP, VPNs, and wireless connectivity.
• CompTIA A+, Network+, or similar technical certification a plus