IT Infrastructure End User Specialist

We are seeking a high-energy, versatile professional to bridge the gap between heavy industrial technology and world-class IT service delivery. This is a "boots-on-the-ground" role where you will be equally comfortable troubleshooting production hardware on the plant floor and managing high-level stakeholder escalations in the office.

As a production-critical team member, you will ensure the facility remains operational while driving a culture of "making people happy" through proactive IT service management.

Key Responsibilities Industrial Systems Maintenance (50%): Hands-on support of production-critical devices including PCs, industrial cameras, and scanners. You will manage IP addressing, Windows environments, and Office suites within a live production setting.

IT Delivery & Relationship Management (50%): Serve as the primary point of contact for customer escalations. You will act as the "face of IT," resolving conflicts and ensuring local users feel supported and heard.

Critical Infrastructure Support: Perform essential maintenance and upgrades during plant shutdowns. Note: This role requires regular weekend, holiday, and occasional after-hours work, as these are the most vital windows for industrial IT intervention.

Technical Problem Solving: Independently diagnose and resolve complex hardware and software issues without waiting for external direction.

Agile Coordination: Utilize JIRA and Agile methodologies to track workflows and maintain transparency on project statuses.

The "Technician" Mindset: Expert-level proficiency in hardware/software platforms. You must be comfortable working at heights and in a fast-paced industrial environment.

Conflict Resolution: Exceptional interpersonal skills with a proven ability to de-escalate high-pressure situations and manage diverse personality types.

Solution-Oriented: A self-starter who identifies roadblocks and builds their own path to a resolution.

Organizational Planning: Strong sectional planning skills with a focus on long-term quality and internal process improvement.

Agile Literacy: Familiarity with Agile frameworks and experience using JIRA to manage tasks. Equal Opportunity Employer / Disabled / Protected Veterans

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. _Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.