Subscription Management Systems Administrator

We are seeking a hands-on, proactive Subscription Management Systems Administrator to join our IT Operations team. This role is responsible for the day-to-day configuration, maintenance, and support of our global billing and subscription management platform. This is a tactical, "in-the-platform" position. You will support a diverse range of subscription models-including recurring, usage-based, and hybrid pricing-ensuring our billing engine remains accurate, performant, and integrated with our broader sales and ERP ecosystem. If you are a persistent problem solver who enjoys bridging the gap between financial business requirements and system configuration, this is the ideal role for you., Platform Configuration & Support System Administration: Manage day-to-day configurations within the subscription platform, including updates to the product catalog, pricing structures, and subscription data. Component Maintenance: Assist in the ongoing support of core billing modules, including CPQ (Configure, Price, Quote), Order Management, Payments, and Billing. User & Access Governance: Manage user access requests, including roles and permissions, ensuring adherence to internal security and operational procedures. Tier 2 Support: Log, triage, and resolve technical support tickets. Troubleshoot issues related to subscription billing, invoice generation, and payment processing.

Operations & Continuous Improvement Reporting & Data: Execute standard reports, data queries, and workflow updates. Maintain accurate records and trackers to ensure departmental logs remain current. Release Management: Support platform releases by reviewing release notes, executing test cases (UAT), documenting results, and identifying potential issues prior to production deployment. Financial Operations: Assist in processing refunds and credit memos according to company policy. Collect and organize data required for audits and compliance reviews. Documentation: Ensure all technical runbooks, process guides, and configuration documentation are kept up-to-date.

Experience Baseline: Hands-on experience administering and configuring the Zuora Billing platform is strictly required. Subscription Expertise: Demonstrated experience supporting subscription-based business models (recurring, usage-based, or hybrid pricing). Integration Knowledge: Experience working with integrated enterprise systems, specifically Salesforce (CRM) and ERP platforms. Operational Competency: Practical experience in producing test documentation, defining UAT scenarios, and supporting end-to-end release cycles. Soft Skills: Strong communication skills and the ability to partner effectively with both technical teams and non-technical finance/business stakeholders. Financial Literacy: A solid understanding of core billing, invoicing, and revenue recognition concepts.

Preferred Attributes Familiarity with Agile delivery practices and project management tools. Ability to handle multiple priorities in a fast-moving, global environment. High level of curiosity and persistence when troubleshooting system defects or data inconsistencies.

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. _Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.