Application Support / Production Support Engineer

We are seeking a Network / System Engineer III to join our dynamic team supporting Real Time Communications 2nd level Applications Automation Operations for a financial services client. The ideal candidate will have strong experience in Linux, Java-based application support, SQL databases, and automation scripting with Python and PowerShell and a proven ability to stabilize production systems, optimize performance, and execute reliable deployments, patching, and recovery., * Maintain and troubleshoot automation for Java applications hosted on Linux-based servers, including web, application, and database tiers.

• Develop and maintain automation scripts using Python and PowerShell.
• Install, configure, and deploy software applications with adherence to change and incident processes.
• Monitor system performance, analyze logs, and troubleshoot issues to resolution.
• Perform patching, services reset, performance optimization, backup, and disaster recovery operations.
• Create and maintain accurate system and operations documentation.
• Coordinate with database, network, voice, and storage teams to remediate issues.
• Work within the enterprise ticketing system (Remedy) to manage incidents and service requests.
• Escalate issues to appropriate teams and vendors with clear impact articulation.
• Execute housekeeping tasks including daily health checks, Splunk dashboard monitoring, and operational email triage.
• Serve in an on-call rotation. Support 2nd shift on weekdays and 1st shift on weekends as required.
• Provide concise communications and status updates to leadership.

• Proficiency with Linux administration and support for Java applications and SQL databases.
• Strong skills in SQL, including writing queries and performing database-related troubleshooting.
• Automation scripting with Python and PowerShell.
• Incident management, enterprise ticketing experience (Remedy), and end user support services.
• Ability to describe issues, escalate appropriately, and communicate impact to users and leadership.
• Proficiency with Microsoft tools for data analysis and reporting.
• Experience with Splunk dashboards and initiating corrective actions.
• 5-8 years of experience in application support encompassing Java and SQL.

Preferred Skills:

• Dynatrace performance engineering analysis.
• Experience with disaster recovery planning and execution in enterprise environments.

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.