Desktop Deployment Technician

This is a hands-on, on-site contract position supporting the IT Asset Management and Tech Desk teams. The role focuses on high-volume device provisioning and imaging for Windows 11 and macOS laptops in an enterprise IT environment. The technician clears operational backlog by processing ServiceNow tickets, executing standardized build/refresh/reimage/decommission workflows, and shipping equipment to support new hires and break/fix needs., * Provision and image Windows 11 and macOS laptops using SCCM, Intune, and Jamf to fulfill new hire and break/fix requests.

• Review returned assets to determine reusability through reimaging or refresh versus decommissioning.
• Execute full device lifecycle activities including build, refresh, reimage, and decommission following established processes.
• Package and ship laptops and peripherals to support new hire provisioning and replacements.
• Process ServiceNow tickets for new hire requests and break/fix incidents, prioritizing based on FIFO with escalation for urgent needs.
• Maintain accurate asset tracking, documentation, and queue management with strong attention to detail.
• Collaborate with the service desk and IT teams to ensure timely resolution of device-related requests.

• Hands-on experience with device provisioning and OS imaging for Windows and macOS endpoints
• Experience executing device lifecycle activities (build, refresh, reimage, decommission)
• Experience using ticketing systems such as ServiceNow for request and incident tracking

Technical Skills:

• Proficiency with SCCM, Intune, and Jamf for deployment, configuration, and enrollment
• Working knowledge of Windows 11 and macOS administration, software deployment, patching, and basic configuration management

Preferred Qualifications

• Prior help desk or dedicated laptop provisioning experience
• Experience supporting enterprise-scale standardized imaging workflows
• Familiarity with Active Directory, Entra ID, and Group Policy fundamentals
• Experience in asset tracking and documentation within enterprise IT environments

The pay range for this position is $30.00/hr - $33.00/hr DOE.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at