Benchtop Support Engineer

Tata Consultancy Services Limited
San Diego, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 120K

Job location

San Diego, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Authentication Protocols
Data Systems
Identity and Access Management
Kerberos (Protocol)
Log Analysis
Windows Server
Network Architecture
Network Monitoring
NT LAN Manager
Powershell
Session Management
Software Vulnerability Management
Information Technology
SailPoint
GXP
ServiceNow

Requirements

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Proficiency in Active Directory administration: OU structure, Group Policy Objects (GPOs), user/service account management, and authentication protocols including RC4/NTLM/Kerberos.

  • Understanding of allow/deny list enforcement mechanisms within AD and Lab OU environments.

  • Experience with service account lifecycle management and privileged access controls.

  • Understanding of enterprise Identity Management tools (Sailpoint)

Endpoint & OT Security

  • Working knowledge of endpoint detection and response (EDR) platforms, particularly CrowdStrike Falcon.

  • Understanding of OT/lab network architecture, including isolated or semi-isolated lab network segments, instrument connectivity, and associated security risks.

  • Familiarity with USB restriction and software control policies on Windows endpoints.

  • Knowledge of vulnerability management concepts: OS patching, EOL systems, open file shares, and network-level exposure.

Lab & Instrument Environment Familiarity

  • Understanding of how lab instruments authenticate to networks and the dependencies that exist between shared accounts and instrument operation.

  • Familiarity with Transparent Screen Lock (TSL) or similar technologies for instrument session management.

  • Awareness of lab data systems such as NuGenesis (SDMS), Empower (Waters), or similar scientific data and chromatography platforms is a plus.

  • Awareness of working in Biopharma Laboratory Environments

  • Awareness of GxP and Information Security compliance constraints

  • Familiarity with ITIL ITSM principles

Tools & Platforms

  • ServiceNow or equivalent ITSM platform for demand intake and ticket management.

  • BeyondTrust or equivalent privileged access management and remote support tooling.

  • Microsoft Windows Server and Windows 10/11 administration.

  • Familiarity with network monitoring and log analysis tools.

  • Proficiency in PowerShell preferred., Qualifications : BACHELOR OF COMPUTER SCIENCE

Benefits & conditions

Pulled from the full job description

  • Pet insurance
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Commuter assistance, Salary Range: $110,000- $120,000 a year

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.

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