IT Support Specialist
Role details
Job location
Tech stack
Job description
The schedule for this position is Monday - Friday, Hours are - 9-5pm. Additional days and hours may be necessary due to production requirements.
The IT Support Analyst role will serve as a member of the overall AWT IT organization, focused primarily on supporting production and front office technologies and operations. This role will be a mid-level contributor with growth opportunities across AWT IT. This position will be responsible for level 1-3 support of all technology used across all AWT facilities. Additionally, this role will participate and contribute to IT initiatives across all AWT's business, as appropriate. This position will be on-site at an AWT facility primarily, with opportunities for remote work at times. The role will participate in IT support and projects for all AWT locations.
Responsibilities: *
- Provide day-to-day IT operations support and hands-on activities in a production environment. Primary Responsibilities include PC Configuration and Deployments, User Administration, Hardware break/fix and support, Software support, end user support, and other general IT Service Desk Functions.
- Assist in IT projects and efforts driven by AWT leadership.
- Help implement and support IT operational best practices.
- Contribute ideas and recommendations to IT leadership within overall AWT IT.
- Take work direction from IT infrastructure leadership and Senior IT peers.
- Work within applicable AWT IT and Security policies.
Who does the IT Support Specialist work with?
The IT Support Specialist role will work with AWT IT peers & leadership, local business leadership, and users within the AWT facilities. This role will take primary work direction from the IT Support Manager.
Requirements
Do you have experience in Windows?, + 3-5+ years IT support experience
- Experience working within an IT Service Organization
- Team focused and self-motivated
- Strong Customer Service Mindset and communication skills
- Proficient in end-user computer technologies
- Experience with Windows OS, Microsoft 365, and other common technologies
- Experience supporting production manufacturing and shipping systems a plus
- Experience supporting Windows Server Environments a plus
- Strong in ideation and problem solving
- Aptitude to learn, grow and stay current with technology evolution
- Level 1-2 hands-on experience supporting LAN/WLAN technologies
- Desire to develop future expertise in areas such as: Client Engineering, Core infrastructure (Azure AD/AD, Server engineering), IT Security, etc.
Preferred Skills *
- Microsoft technology certifications, MCA Windows, M365, and Azure
- ITSM and end user support certifications
- Security operator equivalent experience or certifications
Benefits & conditions
Pulled from the full job description
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Health savings account
- Dental insurance
- Life insurance, AWT offers comprehensive benefits including medical, dental, vision, life insurance and other voluntary supplemental insurance coverages, HSA, 401k with match, holidays and paid time off.