Network Technician

Insight Global
Ann Arbor, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 44K

Job location

Ann Arbor, United States of America

Tech stack

Ethernet
Network Routers
Computer Network Technologies
ServiceNow

Job description

The Network Upgrade Technician will be responsible for supporting Domino's new network upgrade initiative. The Network Upgrade Technician will call Domino's stores and walk the store point of contact through how replace routers and plug in switches, ensure that everything is properly updated on the network profile, and verify that everything is working properly. The network upgrade needs to be complete across all stores by October 2026. The stores are moving from non-managed switches to managed switches. In summary, the Network Upgrade Technician will help run manual processes the day of the network upgrade.

Requirements

Around 2 years of IT support, help desk, technical support experience -Ability to work an overnight shift -Networking knowledge. Must be comfortable with routers, switches, ethernet cables, etc. -Experience supporting technical issues over the phone -Strong customer service experience

Nice to Have Skills & Experience

  • ServiceNow experience
  • Food service industry experience

Benefits & conditions

$18/hr - $21/hr

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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