Data Analyst

Denver Summit FC is seeking a Data Analyst to support data-driven decision-making across the club, with a primary focus on Ticket Sales and Service. This role will sit within the Business Intelligence department and serve as a connective layer between business strategy, reporting, CRM and ticketing systems, and operational support.

The ideal candidate is an entry-level or first-year analyst who is curious, detail-oriented, and eager to build a career in sports business analytics. This person should be comfortable working across data analysis, systems support, and light data engineering while translating business questions into clear reporting, insights, and process improvements.

Examples of work performed:

• Ticket Sales and Service Analytics

• Build, maintain, and improve dashboards and recurring reports for ticket sales, service, retention, pipeline activity, revenue pacing, inventory, and campaign performance.
• Analyze season ticket, group, premium, single-match, and other ticketing data to identify trends, opportunities, and areas of risk.
• Support sales and service leadership with daily, weekly, and matchday reporting.
• Ideate with Ticket leadership on distribution lists, customer segments, and campaign audiences using CRM, ticketing, and marketing data.
• Partner with Ticket Sales and Service staff to improve CRM adoption, data hygiene, and reporting accuracy.
• Assist with analysis for season ticket member events, prospect events, group outings, sales campaigns, and matchday initiatives.

• Ticketing Operations Technical Support

• Provide technical support for ticketing operations workflows, including event builds, ticket manifests, pricing tables, package setup, inventory tracking, account updates, and matchday reporting.
• Support data validation between ticketing platforms, CRM, payment systems, email tools, and internal reporting environments.
• Troubleshoot ticketing data issues, including duplicate accounts, missing transactions, incorrect customer attributes, broken reports, and integration gaps.
• Assist with matchday setup and support related to ticket scanning, attendance reporting, mobile ticketing, access control data, and post-match reporting.
• Create and maintain documentation for recurring ticketing operations processes, data definitions, and reporting standards.
• Work with internal stakeholders and external vendors to resolve system issues and improve operational efficiency.

• Data Analytics and Data Science

• Collaborate with Ticket Sales, Marketing, Partnerships, and Matchday Operations to deliver data-driven insights and technical solutions that support departmental objectives.
• Conduct descriptive analysis, cohort analysis, segmentation, forecasting, and trend analysis to support revenue growth and fan engagement.
• Translate business questions into practical analytical approaches and clear recommendations.
• Use SQL, Excel, and BI tools to query, clean, summarize, and visualize data.
• Support predictive or statistical projects as the club's data maturity grows, including renewal likelihood, lead scoring, attendance forecasting, and campaign performance modeling.
• Communicate findings clearly to both technical and non-technical audiences.

• Systems and CRM Support

• Serve as a key support resource for CRM and ticketing system data quality, reporting, user workflows, and business process improvement.
• Help manage CRM fields, lists, campaigns, dashboards, reports, user adoption, and documentation.
• Support cross-platform consistency between CRM, ticketing, marketing automation, sponsorship, and business intelligence tools.
• Identify opportunities to automate manual reports, streamline processes, and improve system reliability.
• Train and support business users on reporting tools, dashboards, CRM standards, and data entry best practices.

This description is a summary only and highlights the general level of work being performed. It is not intended to be all-inclusive. The duties of this position may change based on business needs. The Company reserves the right to add or remove duties and responsibilities at the discretion of the supervisor and/or hiring authority. Working Conditions & Physical Demands:

• Typical Office Conditions
• One work from home day per week.
• Ability to work evenings, weekends, holidays, and extended hours as needed for matches, events, and key business moments.
• May assist with event or matchday setup as needed.
• Ability to lift up to 50 lbs. may be required for event support.

• Bachelor's degree in Math, Statistics, Computer Science, Data Science, Economics, Information Systems, or a related field, or equivalent experience.
• 3 years of experience in analytics, business intelligence, CRM, ticketing, revenue operations, or a related area.
• Strong Excel skills required.
• Working knowledge of SQL is preferred.
• Experience with Tableau, Power BI, Salesforce reporting, or similar BI/CRM tools preferred.
• Familiarity with ticketing systems, CRM platforms, sports business, live events, or revenue operations preferred.
• Basic understanding of relational databases, data quality, reporting workflows, and data visualization best practices.

Competencies/Knowledge, Skills & Abilities:

• Curious, proactive, coachable, and comfortable learning new tools and systems.
• Ability to maintain a positive attitude and demonstrate professionalism.
• Ability to maintain a high level of confidentiality.
• Ability to complete work accurately and in a timely manner.
• Ability to work independently & in a group setting and demonstrate good judgment skills
• Strong written and verbal communication skills.
• Possesses excellent interpersonal skills.
• Ability to multi-task, prioritize and adapt to changing environments.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment., 1. Are you 18 years of age or older?

2. Do you have previous experience in the NWSL, MLS, or another first division professional soccer league and/or national team?
3. Do you currently or have you ever worked for Denver Summit FC?
4. Do you have knowledge of soccer leagues and culture in the United States?
5. If hired, will you be able to furnish proof of your eligibility to work in the U.S.?
6. Are you willing to relocate to Denver, CO?
7. What is your desired salary?
8. Do you have a Bachelor's degree in Math, Statistics, Computer Science, Data Science, Economics, Information Systems, or a related field, or equivalent experience?
9. Do you have strong skills in Excel?
10. Do you have working knowledge of SQL?
11. Do you have experience with Tableau, Power BI, Salesforce reporting, or similar BI/CRM tools?

• Base salary range $60,000 - $80,000 per annum
• Eligible for annual discretionary bonus

Benefits Include:

• 15 Paid Company Holidays
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life and AD&D Insurance
• 401(k) match
• Dog-friendly headquarters
• Employee ticket opportunities