Sr. IT Project Manager (Infrastructure and Operations)

We are seeking a Senior IT Project Manager to lead the delivery of complex technology initiatives, with a focus on Infrastructure and Operations (I&O). This role is responsible for driving successful project execution while partnering with technical and business teams to enhance system reliability, scalability, and operational effectiveness.

In addition to delivery leadership, this role plays a key part in managing and prioritizing the infrastructure project backlog and contributing to the maturity of project management practices across IT.

Responsibilities

Project Delivery

• Lead end-to-end delivery of infrastructure and operations initiatives (e.g., infrastructure upgrades, network enhancements, platform modernization, IT service management improvements)
• Define project scope, timelines, budgets, and deliverables in partnership with stakeholders
• Coordinate cross-functional teams across infrastructure, network, security, and operations
• Manage risks, issues, and dependencies to ensure successful delivery with minimal business disruption
• Ensure alignment with IT service management processes (change, incident, problem, release)
• Drive successful transition from project completion to steady-state operations

Backlog Management and Prioritization

• Partner with Infrastructure and Operations leaders to manage and prioritize the infrastructure project backlog
• Align initiatives with strategic priorities, operational needs, and resource capacity
• Support sequencing and execution of work to maximize delivery efficiency and value
• Provide visibility into backlog status, tradeoffs, and timelines
• Collaboration and Communication
• Serve as the primary point of contact for project stakeholders, including IT leadership and business partners
• Provide clear and consistent communication on project status, risks, and outcomes
• Translate technical details into business-relevant insights to support decision-making
• Facilitate alignment across teams and manage stakeholder expectation

PMO and Continuous Improvement

• Contribute to the advancement of IT project management practices, standards, and tools
• Support improvements in project intake, backlog management, prioritization, and reporting
• Promote consistency, transparency, and accountability in delivery execution
• Share lessons learned and support continuous improvement efforts

Mentorship and Team Support

• Mentor and support project managers, technical leads, and business analysts as needed
• Reinforce strong planning, execution, and communication practices
• Contribute to building a high-performing delivery culture, This position operates in a hybrid work environment, with a combination of on-site office presence and remote work. The role involves primarily sedentary work, with extended periods of sitting and frequent use of computers and standard office equipment. Regular participation in virtual and in-person meetings is required, including collaboration with team members and stakeholders across multiple locations.

Required:

• Bachelor's degree in Information Technology, Computer Science, MIS, Business, or related field
• Minimum of 5 years of IT project management experience delivering complex technology initiatives
• Demonstrated experience leading infrastructure and operations-focused projects
• Strong understanding of IT infrastructure, systems, and service delivery environments
• Experience managing or contributing to project backlogs, prioritization, or portfolio planning
• Proven ability to lead cross-functional teams and influence without direct authority
• Excellent communication, stakeholder management, and problem-solving skills

Preferred:

• PMP or equivalent certification
• ITIL, experience with IT service management frameworks, or M&A
• Experience with Agile or hybrid delivery approaches
• Familiarity with tools such as Jira, ServiceNow, Azure DevOps, or MS Project
• Experience with change management tools and/or methodologies

paid time off, paid holidays, sick time, tuition reimbursement, 401(k), remote work, Salary Range: $120,000-$140,000 annually

#LI-AB1

Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression