Software Engineer, (L2) CDP

In this role, you'll:

• Design and build robust, scalable backend systems and APIs across Segment's data platform.
• Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
• Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
• Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
• Participate in an on-call rotation for our managed services, Lead day-to-day payment network and acquiring bank escalations for Visa, Mastercard, Amex and bank partners. Investigate incidents, prepare evidence and remediation plans, respond under deadlines, conduct merchant due diligence, support audits, identify recurring risks, and drive control and workflow improvements while maintaining audit-ready case records. Samsara, Artificial Intelligence * Cloud * Computer Vision * Hardware * Internet of Things * Software Lead detection, response, and digital forensics for security incidents. Monitor alerts, perform technical analysis, act as Incident Commander, build automation and runbooks, mentor engineers, and coordinate cross-team investigations and insider threat work. Top Skills: AWSGCPLinuxmacOSPythonSIEMWindows Citadel

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience programming in one or more of the following: Go, Java, Python, or similar languages
• Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS)
• Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
• Have experience with large scale async processing systems
• Experience shipping services (products) following CI/CD development paradigm
• Good grasp of software engineering and how to build a system in scalable and extensive manner;
• Excellent written and verbal technical communication skills to convey complex technical concepts effectively.
• Comfortable asking questions and taking initiative to solve problems where it is often necessary to "draw the owl"
• Leverage best-in-class development productivity practices including AI tooling.

Desired:

• Building products or tools that are currently using A.I.
• Experience working with event streaming technologies (Kafka, Pulsar, or similar).
• Familiarity with database technologies like PostgreSQL and DynamoDB.
• Exposure to observability tools such as Prometheus, Grafana, or Datadog.
• Experience working in a geographically distributed team.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.
• $116,960.00 to $146,200.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay a
• rea): $123,760.00 to $154,700.00).
• Based in the San Francisco Bay area, California: $137,520.00 to $171,900.00).
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Applications for this role are intended to be accepted until 7/16/2026, but may change based on business needs., An Hour Ago In-Office or Remote 105K-300K Annually Entry level 105K-300K Annually Entry level Information Technology * Software * Financial Services * Big Data Analytics SREs at Citadel focus on optimizing and maintaining system reliability, performance, and automation for investment applications, collaborating closely with teams. Top Skills: Ci/CdCSSJavaScriptPythonReactSQL

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute