Salesforce QA Engineer

The Salesforce QA Engineer is responsible for ensuring the quality, reliability, and performance of Salesforce solutions delivered across the Phoenix project. The role focuses on validating functional and non-functional requirements through structured testing approaches, ensuring that all deliverables meet defined acceptance criteria and quality standards.

The QA Engineer works closely with Business Analysts, Developers, Scrum Masters, and Product Owners to design and execute comprehensive test strategies across Salesforce components, including CRM, External Portal, and Project Processing solutions., Test Planning & Strategy

• Define and implement test strategies covering functional, integration, regression, and end-to-end testing.
• Align testing approach with overall program delivery model and release timelines.
• Ensure testing activities are planned across all stages (SIT, UAT, regression, release validation)

Test Case Design & Execution

• Develop detailed test cases, test scripts, and test scenarios based on user stories and requirements.
• Execute test cases across Salesforce configurations, integrations, and custom components.
• Validate that delivered features meet functional requirements and acceptance criteria.

Defect Management & Quality Assurance

• Identify, log, track, and manage defects through resolution lifecycle.
• Work closely with developers and Business Analysts to ensure timely defect resolution.
• Perform root cause analysis and support continuous quality improvement.

Integration & End-to-End Testing

• Validate integrations between Salesforce and external systems (APIs, middleware, data interfaces).
• Ensure data accuracy, completeness, and consistency across systems.
• Support system integration testing (SIT) and cross-platform validation scenarios.

User Acceptance Testing (UAT) Support

• Support business stakeholders during UAT cycles by preparing test data, scenarios, and validation criteria.
• Track UAT progress, issues, and sign-offs.
• Ensure alignment between UAT outcomes and business expectations.

Automation & Continuous Testing

• Contribute to test automation frameworks and identify opportunities to automate repetitive test cases.
• Support CI/CD pipelines by integrating automated testing into deployment processes.
• Promote shift-left testing practices and continuous quality validation.

Reporting & Quality Metrics

• Maintain test execution reports, defect logs, and quality dashboards.
• Track and report key metrics such as test coverage, defect density, and defect leakage.
• Provide transparent reporting to delivery teams and program governance structures.

Deliverables

The Salesforce QA Engineer is expected to produce and maintain:

• Test strategy and test plans
• Test cases, scripts, and execution results
• Defect logs and issue tracking reports
• SIT and UAT testing reports
• Test data sets and validation artifacts
• Quality metrics dashboards (coverage, defects, trends)
• Automation scripts (where applicable)

Do you have experience in User acceptance testing?, * Proven experience in QA/testing roles within Salesforce implementations

• Strong understanding of Salesforce platform components and testing approaches
• Experience in functional, integration, and UAT testing in Agile environments
• Familiarity with test management and defect tracking tools (e.g., Azure DevOps, Jira)
• Experience with test automation tools and CI/CD integration is preferred

Key Competencies

• Strong attention to detail and quality focus
• Analytical and problem-solving skills
• Ability to validate complex business scenarios across multiple systems
• Strong collaboration and communication skills
• Proactive defect identification and risk mitigation mindset

Engagement Model Expectations

• Work closely with IFC delivery teams, implementation partners, and business stakeholders
• Support quality assurance across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing)
• Ensure testing is integrated into Agile delivery cycles (sprint, release, post-MVP)
• Contribute to continuous improvement of QA processes within the program

Tools & Technologies

• Test management tools (Azure DevOps, Jira, or equivalent)
• Salesforce environments (Sandboxes, QA, UAT)
• Automation tools (as applicable for CI/CD pipelines)
• Integration testing tools and frameworks

Experience Matrix for Levels:

• Level III: 8+ years of experience

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health. Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.