Technical Support Specialist

Corpay is currently looking to hire a Technical Support Specialist to join our team. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, we are seeking a detail-oriented and technically skilled individual to join our Technical Support team, providing Tier 2 support for Corpay Complete. This role is essential to ensuring seamless client experiences across modules such as Invoice Automation, Purchase Orders, Payments, Card, and Expense. As a Technical Support Specialist , you will be responsible for handling escalated technical issues, managing system administration tasks, supporting migration projects, customizing workflows, and maintaining clear documentation. You will collaborate with cross-functional teams to ensure timely resolution of support tickets in accordance with SLA tiers., As a Technical Support Specialist, you will be expected to work in a hybrid environment reporting to our Brentwood, TN or Richmond,VA or Beaverton, OR office location.

Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN or Richmond,VA or Beaverton, OR
• Company-issued equipment
• Hands-on training

Responsibilities

• Handling escalated technical issues including batch file errors, metadata mismatches, and workflow updates.
• Managing user access, Okta configurations, and setting updates.
• Executing ICD to Corpay Complete migration tasks, including card data extraction and sync error resolution.
• Assisting in troubleshooting custom workflows and field updates.
• Identifying and escalating Tier 3 issues to Product and Engineering teams.
• Maintaining clear records of issue resolution and communicate effectively with Account Managers and stakeholders.
• Ensuring timely resolution of support tickets in accordance with SLA tiers (1-day, 3-day, 5-day)., Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Do you have experience in Ticketing system technical support?, * 2-4 years of overall Technical Support experience

• Strong understanding of Corpay Complete systems and modules.
• Experience with Salesforce and ServiceNow ticketing systems.
• Familiarity with Okta, SSO/MFA configurations, and troubleshooting.
• Excellent communication and documentation skills.
• Collaborative mindset with cross-functional teams.
• Background in technical support, account management, or product implementation.
• Proven ability to manage complex technical issues independently.
• Comfortable working in a fast-paced, client-facing environment.
• Strong analytical and problem-solving skills.

Pulled from the full job description

• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, Benefits & Perks
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.