Application Support Engineer

Whiz Global LLC
Wilmington, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Wilmington, United States of America

Tech stack

Java
JavaScript
Artificial Intelligence
Application Performance Management
JIRA
Cloud Foundry
Software Debugging
HP Systems Insight Manager
Private Cloud Environment
Enterprise Software Applications
React
Spring-boot

Job description

We are seeking an Application Support Engineer with strong Java Spring Boot expertise to support and maintain a critical internal client event management platform. This application is scheduled for decommissioning in 2028 and currently has a significant backlog of support tickets requiring analysis, troubleshooting, and resolution.

The ideal candidate will possess excellent debugging skills, strong communication abilities, and experience supporting enterprise applications. This role involves direct interaction with end users and stakeholders to resolve application issues and improve system stability.

Key Responsibilities

  • Analyze, troubleshoot, and resolve application defects and production issues.
  • Investigate and remediate application vulnerabilities and security concerns.
  • Support and maintain enterprise-level applications and systems.
  • Work closely with end users to understand issues and provide timely resolutions.
  • Manage and track incidents, defects, and enhancements through Jira.
  • Perform root cause analysis and implement corrective actions.
  • Monitor application performance and system health.
  • Participate in limited new feature development and system enhancements.

Requirements

  • 2-6 years of experience with Java and Spring Boot.
  • Experience supporting and maintaining enterprise applications.
  • Strong debugging and troubleshooting abilities.
  • Experience with Jira and application monitoring tools.
  • Excellent verbal and written communication skills.
  • Ability to work effectively with both technical teams and business users.

Preferred Skills

  • Experience with React.js or JavaScript.
  • Exposure to Cloud Foundry or private cloud environments.
  • Experience utilizing AI tools in development or support environments.

Work Breakdown

  • 80% Application Support, Security Remediation, and Issue Resolution
  • 20% New Feature Development and Enhancements

Ideal Candidate

  • Strong analytical and problem-solving skills.
  • Customer-focused mindset with excellent interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience working in enterprise production support environments.

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