IT/OT Support Specialist - Manufacturing
Role details
Job location
Tech stack
Job description
You are responsible for leading the end-to-end operation of IT/OT services and infrastructure within the plant, ensuring system stability, availability, and business continuity. You work closely with Production, Engineering, Maintenance, and Corporate IT teams to support critical manufacturing systems and enable industrial digitalization initiatives., * Manage daily IT/OT operations (incidents, problems, changes) following ITIL standards
- Monitor and maintain IT/OT systems to ensure optimal performance and availability
- Troubleshoot and resolve incidents in critical production systems, ensuring minimal disruption
- Maintain IT/OT infrastructure, including networks, servers, and industrial clients
- Manage IT/OT asset lifecycle, inventory, and technical documentation
- Execute business continuity and disaster recovery activities, including testing and improvements
- Ensure compliance with corporate IT standards and cybersecurity guidelines (patching, backups, antivirus)
- Support deployment of digital solutions (e.g. MES, SCADA, Smart Factory initiatives)
- Collaborate with internal stakeholders (Production, Engineering, Maintenance) to coordinate technical actions
- Contribute to continuous improvement and IT/OT operational excellence, At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive payment; we will provide you:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.
Requirements
- Bachelor's degree in Information Technology, Engineering, or a related field
- ITIL certification is a plus, * Minimum 3-5 years of experience in IT/OT operations or industrial IT environments
- Experience working in manufacturing or plant environments
- Experience supporting critical systems in 24/7 environments
Technical Skills
- Strong knowledge of IT/OT infrastructures (networks, servers, industrial systems)
- Experience with industrial technologies (e.g. PLCs, SCADA, MES environments) is a plus
- Familiarity with monitoring, ticketing, and asset management tools
- Understanding of cybersecurity practices in industrial environments
- Experience with backup, patching, and disaster recovery processes
Languages
- Fluent in Spanish and English (written and spoken), * Strong problem-solving and analytical skills
- Ability to work under pressure in critical operational environmentsEffective communication and stakeholder management
- Team collaboration across technical and non-technical teams
- Proactive mindset with a continuous improvement focus