IAM IT Operations and Service Manager

Airbus
Municipality of Albacete, Spain
5 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, French
Experience level
Intermediate

Job location

Municipality of Albacete, Spain

Tech stack

Microsoft Active Directory
Data analysis
C Sharp (Programming Language)
Computer Programming
Identity and Access Management
Password Management
Powershell
Single Sign-On
User Provisioning Software
Information Technology

Job description

  • Monitor scheduled jobs on IAM platforms, notifying and resolving incidents.
  • Communicate improvement, updates, and product obsolescence management to Customer Center local IT.
  • Perform ITIL-based support processes: incident, problem, change, configuration, and event management.
  • Analyze error messages, diagnose system failures, take corrective actions, and escalate to technical teams and vendors as needed.
  • Perform daily checks, troubleshooting, and propose improvement for known processes such as account lifecycle.
  • Develop and maintain scripting; create automated tasks.
  • Handle daily requests and troubleshoot Analytics Dashboard for the target Customer Center and Mother Company.
  • Monitor system logs and alerts, investigate and respond to potential security incidents.

Requirements

  • Master's degree level (or equivalent) in Information Technology or related field.
  • 3-5 years of experience as an IT Operator, preferably in Identity and Access Management.
  • Knowledge of Identity Lifecycle, User Provisioning, Directory Services, Password Management, SSO, Audit & Compliance, Identity Governance, and Role Management.
  • Knowledge of the ITIL framework.
  • Knowledge of modern authentication & authorization concepts and protocols (Active Directory, SSO, MFA, cybersecurity risks) or willingness to acquire them.
  • Programming skill in PowerShell and C#., * Self-driven, motivated, constantly learning and creative.
  • Autonomous yet a team player.
  • Strong verbal and written communication skills.
  • Team spirit, service spirit, and accountability.
  • Problem-solving and troubleshooting ability.
  • Fluent in English; French is a plus.

Benefits & conditions

  • Vacation days plus additional days-off (approximately 35 days per year).
  • Attractive salary.
  • Hybrid working model with flexible arrangements.
  • Collective transport service based on working calendar/location.
  • Life insurance, health insurance, employee stock options, retirement plan, and study grants.
  • On-site facilities such as free canteen, kindergarten, and medical office.
  • Opportunities to collaborate in corporate social responsibility initiatives.
  • Excellent upskilling opportunities and development prospects in a multicultural environment.
  • Special rates on products and benefits.

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